JL Forums

I have windows 7 64 bit and AA 1.44. I upgraded to IE 9 yesterday.

Now AA is not returning any answer for any questions generated by the software or even if i enter a simple word such as Cancer. Either way I get no answer results! I have now unistalled IE 9 and it seems to work again. Also I have tried to find out how I can re-install IE 8 but Microsoft will not allow you to download IE 8 for Windows 7 only IE 9.

Please can you test this and see if IE 9 works on Windows 7 64 bit?

Regards,

Peter

Update: I have now submitted a support ticket. I have had to re-install IE 9 since other programs I use need IE. I tried it again and can confirm that AA does not work when IE 9 is installed. Also it is not possible to re-install IE 8. I get a message IE 8 does not run with my operating system when trying to install. Microsoft does not allow you to download IE 8 now if you have windows 7. All links point to IE 9


Please help.

Yes Meg but its now not possible to install IE 8 on a Windows 7 machine. I tried to do that but all the downloads a MS point to IE 9. They make you upgrade and the AA does not work. I purchase AA recently through John special offer and now I can't get it to work. Support should look into this.

Peter

Here's another link which makes it look easy to go back to ie8 according to microsoft

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

Eliot

Jonathan,

I just want to say that both your support and developers have done a fantastic job. I only reported the problem yesterday and its fixed today. Your whole support just ROCKS!!!!!!

Many thanks,

Peter