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[Can't contact support!] AB's API - getting empty response

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Offline PureGreen

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[Can't contact support!] AB's API - getting empty response
« on: January 31, 2017, 02:10:12 PM »
Hi,
I'm getting an empty response via AB's API. (I have enough credits)
I can't contact support because on the AskJL page it says click on "Email us" link but there's no such link.
What should I do?
Daniel.

Offline Meg

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Re: [Can't contact support!] AB's API - getting empty response
« Reply #1 on: January 31, 2017, 02:19:39 PM »
Quote
Hi,
I'm getting an empty response via AB's API. (I have enough credits)
I can't contact support because on the AskJL page it says click on "Email us" link but there's no such link.
What should I do?
Daniel.

The site has been transferred to new hosting and it has been a bit slow propagating through DNS servers, that is, the servers round the world lose their link to AB and then pick up the new one. Usually it is reasonably fast though occurs at different times in different places. I couldn't get in this morning but can access it now. Give it a few hours and hopefully it will come back up for you. Helpdesk can be contacted at https://askjonleger.desk.com/

Offline Jonathan Leger

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Re: [Can't contact support!] AB's API - getting empty response
« Reply #2 on: January 31, 2017, 02:33:42 PM »
Should be working now. Thanks for the heads up. We did a major PHP upgrade on the new server and I had to modify the API a bit.

Offline PureGreen

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Re: [Can't contact support!] AB's API - getting empty response
« Reply #3 on: February 01, 2017, 04:16:40 AM »
Confirming, working well now. Thanks, guys!