JL Forums

Content Creation => Article Builder => Topic started by: pepdeal on December 01, 2015, 08:30:33 AM

Title: account details not received after 72 hours of payment
Post by: pepdeal on December 01, 2015, 08:30:33 AM
this is my second thread and i believe there will be nobody who will read and solve the issue like the first thread.

terrible support. if you cannot give me access, please refund me. Don't waste my time. Already wasted 72 hours and still don't know how many more hours need to be wasted.
Title: Re: account details not received after 72 hours of payment
Post by: wkdesignhouse on December 01, 2015, 08:11:41 PM
pepdeal not sure if you read this on your other thread,  It took them 5 days before I got my access via an email they sent. But I believe that might only be because I put in a help ticket here: https://askjonleger.desk.com - so hopefully you did that otherwise it might take a lot longer then what it took me.
Hope things turn around for you soon.
Title: Re: account details not received after 72 hours of payment
Post by: Jonathan Leger on December 02, 2015, 07:45:41 PM
My apologies for the slow response. The help desk is swamped due to the success of Social Multiplier and one of the full time help staff had a death in the family that made it worse. They should be caught up in a day or two.