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TECHNICAL SUPPORT was no response, How can I get my login details??

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I bought builder article yesterday, and I would get response automatic, but I didn't get any notice and help. I sent 2 mail again, and now I can't get the response automatic too. What happened? How can I get my login details??

Offline Meg

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Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #1 on: November 10, 2015, 10:05:11 PM »
I bought builder article yesterday, and I would get response automatic, but I didn't get any notice and help. I sent 2 mail again, and now I can't get the response automatic too. What happened? How can I get my login details??

Have you checked your spam box?
Help desk has a 24 hour response time

Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #2 on: November 10, 2015, 10:46:55 PM »
Yes, I check the mail and box spam every 30 minutes. Distance to send ticket, has more than 24 hours. So I will find help on the forum.

Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #3 on: November 11, 2015, 04:45:17 AM »
Did you also get a 404 error on Zaxaa after making payment? That's what happened to me, and I also didn't get my login details. Maybe it happened to a lot of people and now they're busy trying to manually give everyone their logins, and fix the error? It's been about 24 hours since I messaged support the first time, but I'll give it some more time.

Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #4 on: November 11, 2015, 08:28:19 AM »
Yes, It's 404 error for me too.

Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #5 on: November 11, 2015, 08:35:55 AM »
Yes, I check the mail and box spam every 30 minutes. Distance to send ticket, has more than 24 hours. So I will find help on the forum.

Hello jieyun,

Sorry for the delay.  We've responded to your case now. 


Re: TECHNICAL SUPPORT was no response, How can I get my login details??
« Reply #6 on: November 11, 2015, 08:40:48 AM »
Did you also get a 404 error on Zaxaa after making payment? That's what happened to me, and I also didn't get my login details. Maybe it happened to a lot of people and now they're busy trying to manually give everyone their logins, and fix the error? It's been about 24 hours since I messaged support the first time, but I'll give it some more time.

Hello sr1982,

We've corrected this matter for you now and your account is active and working.  Sorry for the delay.