JL Forums

What happened to Keyword Canine

0 Members and 1 Guest are viewing this topic.

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
What happened to Keyword Canine
« on: December 16, 2016, 06:50:13 AM »
Not allowing us to log on??

Offline Meg

  • *****
  • 7232
  • Freedup to do what you really want
    • View Profile
Re: What happened to Keyword Canine
« Reply #1 on: December 16, 2016, 07:17:15 AM »
Not allowing us to log on??


Keywordcanine has been replaced by KeywordTitan . You should have got an email quite some time ago about the changeover, with details of how to change over. I can't see a KC board on this site, any longer, so you could contact helpdesk to ask them but they are very busy at present, so you COULD try going to http://app.keywordtitan.com/ putting in your user name and then clicking on "forgot password". That might work. You would have to check your email. If it doesn't work, contact helpdesk. https://askjonleger.desk.com/

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #2 on: December 16, 2016, 07:33:23 AM »
Never received an email about a change. Tried your suggestion and it did not recognize the email. I'll try the help desk. (out of curiosity, why isn't there any info about that change here?)

Offline Meg

  • *****
  • 7232
  • Freedup to do what you really want
    • View Profile
Re: What happened to Keyword Canine
« Reply #3 on: December 16, 2016, 08:00:34 AM »
Never received an email about a change. Tried your suggestion and it did not recognize the email. I'll try the help desk. (out of curiosity, why isn't there any info about that change here?)

There was info but the changeover happened quite a while ago.

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #4 on: December 16, 2016, 08:30:41 AM »
Any idea of the turn-around time for the help desk?

Offline Meg

  • *****
  • 7232
  • Freedup to do what you really want
    • View Profile
Re: What happened to Keyword Canine
« Reply #5 on: December 16, 2016, 09:35:05 AM »
Any idea of the turn-around time for the help desk?
It's normally 24 hours during the week but longer at the weekend.

You could try looking back through your spam folder to see if there is an email there.

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #6 on: December 16, 2016, 09:51:17 AM »
I'm on my own domain - so it would not go into SPAM. Plus, I save every email for my subscriptions - I looked back and have nothing from Keyword Canine or Jon for Keyword Canine

Re: What happened to Keyword Canine
« Reply #7 on: December 17, 2016, 08:10:01 AM »
I'm about to login to the support desk to handle any tickets. It's officially closed during the weekend, but I often login to send replies on a weekend.

As to Keyword Canine, Jon did sen out more than one email about the change to Keyword Titan.

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #8 on: December 17, 2016, 08:45:12 AM »
Thanks Amin - everyone keeps saying that but I never received anything! Granted I was only using it a few times a year but my email/domain has not changed. Would love to see "those" emails if I could.

Offline Jonathan Leger

  • *****
  • 8344
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: What happened to Keyword Canine
« Reply #9 on: December 17, 2016, 11:53:43 AM »
Thanks Amin - everyone keeps saying that but I never received anything! Granted I was only using it a few times a year but my email/domain has not changed. Would love to see "those" emails if I could.

Sometimes your web host will deny receipt of email because it throws a false positive on their spam filters. It won't even go to the spam folder -- it just won't be delivered. That's probably what happened here.

Jon

Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #10 on: December 17, 2016, 12:59:04 PM »
Thanks Jon - I'm getting your other emails and we host our own domain. Amin gave me the URL for a password reset but the KeywordTitan site said it didn't recognize!? What are me other options?

Offline Jonathan Leger

  • *****
  • 8344
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: What happened to Keyword Canine
« Reply #11 on: December 17, 2016, 01:54:16 PM »
If your PayPal address is different from your normal email address use the PayPal one. If not Amin will have to set up the account for you.

Sent from my SM-G920V using Tapatalk


Offline bhamberg

  • *
  • 15
    • View Profile
    • Email
  • Skype: billhamberg
Re: What happened to Keyword Canine
« Reply #12 on: December 17, 2016, 02:18:05 PM »
I've tried both and even ones I used for your other products - none have worked. Looking forward to hearing from Amin.

Re: What happened to Keyword Canine
« Reply #13 on: January 10, 2017, 06:46:58 PM »
I'm trying to reach support desk about youtube links not working on keyword titan. It's been more than 10 days and I haven't even received a response.
why is it so hard to reach you guys!

Offline Jonathan Leger

  • *****
  • 8344
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: What happened to Keyword Canine
« Reply #14 on: January 10, 2017, 07:28:49 PM »
It's not hard to reach us normally. I've ping'd the help desk manager (Amin) about this. Make sure you're checking your spam/bulk folder. Sometimes help desk replies land there.