JL Forums

General Category => General Chatter => Topic started by: bhamberg on December 16, 2016, 06:50:13 AM

Title: What happened to Keyword Canine
Post by: bhamberg on December 16, 2016, 06:50:13 AM
Not allowing us to log on??
Title: Re: What happened to Keyword Canine
Post by: Meg on December 16, 2016, 07:17:15 AM
Not allowing us to log on??


Keywordcanine has been replaced by KeywordTitan . You should have got an email quite some time ago about the changeover, with details of how to change over. I can't see a KC board on this site, any longer, so you could contact helpdesk to ask them but they are very busy at present, so you COULD try going to http://app.keywordtitan.com/ (http://app.keywordtitan.com/) putting in your user name and then clicking on "forgot password". That might work. You would have to check your email. If it doesn't work, contact helpdesk. https://askjonleger.desk.com/ (https://askjonleger.desk.com/)
Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 16, 2016, 07:33:23 AM
Never received an email about a change. Tried your suggestion and it did not recognize the email. I'll try the help desk. (out of curiosity, why isn't there any info about that change here?)
Title: Re: What happened to Keyword Canine
Post by: Meg on December 16, 2016, 08:00:34 AM
Never received an email about a change. Tried your suggestion and it did not recognize the email. I'll try the help desk. (out of curiosity, why isn't there any info about that change here?)

There was info but the changeover happened quite a while ago.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 16, 2016, 08:30:41 AM
Any idea of the turn-around time for the help desk?
Title: Re: What happened to Keyword Canine
Post by: Meg on December 16, 2016, 09:35:05 AM
Any idea of the turn-around time for the help desk?
It's normally 24 hours during the week but longer at the weekend.

You could try looking back through your spam folder to see if there is an email there.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 16, 2016, 09:51:17 AM
I'm on my own domain - so it would not go into SPAM. Plus, I save every email for my subscriptions - I looked back and have nothing from Keyword Canine or Jon for Keyword Canine
Title: Re: What happened to Keyword Canine
Post by: Amin Motin on December 17, 2016, 08:10:01 AM
I'm about to login to the support desk to handle any tickets. It's officially closed during the weekend, but I often login to send replies on a weekend.

As to Keyword Canine, Jon did sen out more than one email about the change to Keyword Titan.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 17, 2016, 08:45:12 AM
Thanks Amin - everyone keeps saying that but I never received anything! Granted I was only using it a few times a year but my email/domain has not changed. Would love to see "those" emails if I could.
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on December 17, 2016, 11:53:43 AM
Thanks Amin - everyone keeps saying that but I never received anything! Granted I was only using it a few times a year but my email/domain has not changed. Would love to see "those" emails if I could.

Sometimes your web host will deny receipt of email because it throws a false positive on their spam filters. It won't even go to the spam folder -- it just won't be delivered. That's probably what happened here.

Jon
Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 17, 2016, 12:59:04 PM
Thanks Jon - I'm getting your other emails and we host our own domain. Amin gave me the URL for a password reset but the KeywordTitan site said it didn't recognize!? What are me other options?
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on December 17, 2016, 01:54:16 PM
If your PayPal address is different from your normal email address use the PayPal one. If not Amin will have to set up the account for you.

Sent from my SM-G920V using Tapatalk

Title: Re: What happened to Keyword Canine
Post by: bhamberg on December 17, 2016, 02:18:05 PM
I've tried both and even ones I used for your other products - none have worked. Looking forward to hearing from Amin.
Title: Re: What happened to Keyword Canine
Post by: laguitar on January 10, 2017, 06:46:58 PM
I'm trying to reach support desk about youtube links not working on keyword titan. It's been more than 10 days and I haven't even received a response.
why is it so hard to reach you guys!
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on January 10, 2017, 07:28:49 PM
It's not hard to reach us normally. I've ping'd the help desk manager (Amin) about this. Make sure you're checking your spam/bulk folder. Sometimes help desk replies land there.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on January 11, 2017, 05:31:55 AM
I never heard from anyone either!?!?!
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on January 11, 2017, 06:25:18 AM
Everyone was emailed at their account email address. Put a ticket in at AskJonLeger.com.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on January 11, 2017, 07:17:48 AM
Everyone was emailed at their account email address. Put a ticket in at AskJonLeger.com.

I've had a ticket in since December 16th - NEVER got a response - look back through this thread!
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on January 11, 2017, 09:02:18 AM
I already ping'd Amin (the help desk manager). Check your spam folder for help desk replies.
Title: Re: What happened to Keyword Canine
Post by: bhamberg on January 11, 2017, 02:20:16 PM
Jonathan - hope you can understand my frustration!? Can we take this off-line so I can make sure you have my correct email? I just want this fixed and feel like I'm getting the run-around.
Title: Re: What happened to Keyword Canine
Post by: adam14 on June 19, 2017, 09:23:00 AM
what is the current situation of KeywordTitan? Its website doesnt seem to work properly. Is this project still being developed? I purchased lifetime of KeywordCanine long time ago, I have the access to keywordtitan, but it is strange that there is nothing about this tool here on forum, its website also doesnt work (no prices, etc.). So what about KeywordTitan?
Title: Re: What happened to Keyword Canine
Post by: Meg on June 19, 2017, 12:48:27 PM
Quote
what is the current situation of KeywordTitan? Its website doesnt seem to work properly. Is this project still being developed? I purchased lifetime of KeywordCanine long time ago, I have the access to keywordtitan, but it is strange that there is nothing about this tool here on forum, its website also doesnt work (no prices, etc.). So what about KeywordTitan?

Why not contact help desk and ask? https://askjonleger.desk.com/
Title: Re: What happened to Keyword Canine
Post by: Jonathan Leger on June 19, 2017, 03:06:50 PM
Except for KC3 users and Prosperative members (who can login to KT), we are not currently accepting new KT users. That's why the home page links etc are disabled. You can login to the system here:

http://app.keywordtitan.com/ (http://app.keywordtitan.com/)