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3 articles ordered, not received, funds missing

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3 articles ordered, not received, funds missing
« on: February 13, 2014, 08:30:09 AM »
Hi,

I am rather disappointed with the service on INeedArticles right now.  I ordered 3 articles on Sunday morning and have received zero of them as of right now.  The funds are no longer in my account, and I am unable to cancel the orders.

I have contacted customer service days ago, and still waiting for some sort of response about what's going on here.

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Re: 3 articles ordered, not received, funds missing
« Reply #1 on: February 13, 2014, 09:35:00 AM »
Hi,

I am rather disappointed with the service on INeedArticles right now.  I ordered 3 articles on Sunday morning and have received zero of them as of right now.  The funds are no longer in my account, and I am unable to cancel the orders.

I have contacted customer service days ago, and still waiting for some sort of response about what's going on here.

The problem was the server outage caused by a massive power failure in the hosting site. Help desk has been stretched very thin responding to all the problems with the outage and then the "after shocks" as the enormous database got back up to speed again. I know that doesn't help your particular situation but help desk WILL get to you.

Re: 3 articles ordered, not received, funds missing
« Reply #2 on: February 13, 2014, 01:37:13 PM »
I am having the same problem.


Re: 3 articles ordered, not received, funds missing
« Reply #3 on: February 20, 2014, 02:26:20 PM »
Things are good now, Jon refunded my money and credited enough money for a free articles! Thanks Jon.