JL Forums

Content Creation => iNeedArticles => Topic started by: Ray007 on February 25, 2016, 07:15:45 AM

Title: Articles late and still not done
Post by: Ray007 on February 25, 2016, 07:15:45 AM
I ordered articles and paid for a 24 hour turnaround, FOUR days ago. A very few were done on time, most are STILL not done 4 days later.

And I still have had NO reply from a 3 day old ticket to Support.

This is just plain rude, as well as most unsatisfactory.

User Name: Ray007

Will someone who cares kindly get back to me.

Thank you.

Title: Re: Articles late and still not done
Post by: danielwalls on February 25, 2016, 08:54:04 AM
Hello Ray007,

I'm terribly sorry for the trouble with this situation and this certainly shouldn't have happened.  We've replied to your case on the Help Desk.

Should you see any further trouble with your account please send me a PM here on the forum and I'll respond to you directly.

Thank you.

I ordered articles and paid for a 24 hour turnaround, FOUR days ago. A very few were done on time, most are STILL not done 4 days later.

And I still have had NO reply from a 3 day old ticket to Support.

This is just plain rude, as well as most unsatisfactory.

User Name: Ray007

Will someone who cares kindly get back to me.

Thank you.


Title: Re: Articles late and still not done
Post by: Ray007 on March 02, 2016, 06:57:08 AM
OK ... so it is now TEN (10) days since I ordered articles, and two sets are still undone.

Should I be generous and think the reason the dashboard is currently saying "LONGEST TIME: 4.9 Days" is the algorithm is wrong, or might there be a formal intention to mislead?  I hope it is the former.

Any chance of you actually completing the articles?

Thank you,
Ray
UserName=Ray007
Title: Re: Articles late and still not done
Post by: Meg on March 02, 2016, 08:37:08 AM
OK ... so it is now TEN (10) days since I ordered articles, and two sets are still undone.

Should I be generous and think the reason the dashboard is currently saying "LONGEST TIME: 4.9 Days" is the algorithm is wrong, or might there be a formal intention to mislead?  I hope it is the former.

Any chance of you actually completing the articles?

Thank you,
Ray
UserName=Ray007

Have you PMd Daniel?
Title: Re: Articles late and still not done
Post by: Ray007 on March 03, 2016, 08:28:10 AM
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.

Title: Re: Articles late and still not done
Post by: Meg on March 03, 2016, 09:54:35 AM
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.


If you click on daniel walls's name in his message above, you get an option to send a PM
Title: Re: Articles late and still not done
Post by: Meg on March 03, 2016, 03:54:00 PM
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.



I have just heard Daniel is on leave, so you could try Amin Motin. Send him a PM
Title: Re: Articles late and still not done
Post by: Ray007 on March 05, 2016, 05:08:05 AM
Would you please provide access to a link from where I can PM Amin Motin, as his profile does not come up on this forum's search results?

Thank you.
Title: Re: Articles late and still not done
Post by: Meg on March 05, 2016, 08:19:17 AM
Would you please provide access to a link from where I can PM Amin Motin, as his profile does not come up on this forum's search results?

Thank you.

I am not exactly sure how to do that. I use the Members / member search facility at the top of the page and type in Amin Motin and his forum profile comes up. Down the left is a navigation bar that allows me to send a PM
Title: Re: Articles late and still not done
Post by: Amin Motin on March 05, 2016, 09:39:32 AM
To send me a private message, you can just click over on the left in this thread - you'll see my name now.

That will allow you to send me a private message.
Title: Re: Articles late and still not done
Post by: Ray007 on March 07, 2016, 08:55:19 AM
Thank you Amin ... I sent you a PM.

Ray
Title: Re: Articles late and still not done
Post by: Ray007 on March 09, 2016, 12:42:41 AM
Amin - I sent you a PM on SDunday.  It's now Wednesday, but still have not heard back.

Ray
Title: Re: Articles late and still not done
Post by: Ray007 on March 09, 2016, 12:45:51 AM
Meg ... as Amin has not responded to my PM (sent three days ago on Sunday), please let me know how I can get my articles, orderded now THREE WEEKS ago, completed?

I also emailed Amin ... again no response.

Still no response from Support either.

Thank you,
Ray
Title: Re: Articles late and still not done
Post by: Meg on March 09, 2016, 02:06:34 AM
Meg ... as Amin has not responded to my PM (sent three days ago on Sunday), please let me know how I can get my articles, orderded now THREE WEEKS ago, completed?

I also emailed Amin ... again no response.

Still no response from Support either.

Thank you,
Ray


Hi Ray,
I am a user like most others on here. I have sent a message to Amin as well.
Meg
Title: Re: Articles late and still not done
Post by: Ray007 on March 09, 2016, 03:15:41 AM
Thank you Meg.  I appreciate your support and help.

Ray
Title: Re: Articles late and still not done
Post by: Amin Motin on March 09, 2016, 05:21:01 AM
Hello Ray,

My apologies and I've sent you a PM.
Title: Re: Articles late and still not done
Post by: Ray007 on March 10, 2016, 03:04:26 AM
Hi Amin ... I have sent you the info you asked for.  It is now THREE WEEKS since I requested the articles and paid the 24 hour premium.

I don't care about the extra cost, but I DO care about the atrocious service.

I know it is not your responsibility, but Pleeeease would you get this sorted.

I also feel, in all candour, that some gesture of good faith compensation is in order, and an explanation as to why J leger is offering such an awful service.

Ray
Title: Re: Articles late and still not done
Post by: Amin Motin on March 10, 2016, 07:24:47 AM
Ray,

first let me apologize to you profusely and sincerely. You shouldn't have to wait for an article anything like that and clearly there is some glitch that has hit two of your different submissions. The odd thing is that other submissions you had between the affected ones went through just fine.

I've used the information you've given me and I can't directly resolve the problem. I'm going to have to ask Jon to dig into it behind the scenes. At this point all I can see is what has happened, not exactly why. That means I can't give you a resolution myself, I'm afraid.

Most articles (regular ones) are completed within about 48-72 hours at the moment and the 24 hour articles get priority of course. Why your particular articles have slipped through some kind of crack I don't know, but when I do I will update you.

I know the fact that INA normally runs totally smoothly doesn't fix the issue of your articles, but we will get that resolved and I apologize again for the poor service you're received from us and the inconvenience you've suffered as a result.

Amin
Title: Re: Articles late and still not done
Post by: Ray007 on March 10, 2016, 04:13:56 PM
Thank you Amin for your latest response here.  One of the worst aspects of the situation was the inability to reach anyone who cared to, and was willing to, take the situation on board and pro-actively look into it.

I am most appreciate that you have now done so.

Best wishes,
Ray
 
Title: Re: Articles late and still not done
Post by: glimmerman on March 14, 2016, 03:14:11 AM
I'm finding the articles are taking a long time to get done. Is there enough article writers in the system.

N QUEUE: 591     ASSIGNED: 47     COMPLETED: 391,097     COMPLETED (24HRS): 451
AVERAGE COMPLETION TIME: 2.6 days, LONGEST TIME: 9.5 days

That doesn't look like alot of articles, yet only 47 have been assigned..
Title: Re: Articles late and still not done
Post by: Jonathan Leger on March 15, 2016, 08:27:04 AM
If the average completion time is under 3 days, then the articles are on schedule. The "longest time" often includes articles that had issues or were unable to be completed because their requests violated the terms of service of INA.
Title: Re: Articles late and still not done
Post by: Ray007 on March 23, 2016, 12:29:01 AM
This is still unresolved.  Amin was communicating with me, and I thought he had taken the matter on.  We agreed that you would just refund me for the outstanding articles, so we could move on.

This does not appear to have been done, and I have not received any communication with respect to it.

Just left hanging.  Yet again ...

Ray

Title: Re: Articles late and still not done
Post by: Amin Motin on March 23, 2016, 10:38:24 AM
Hello Ray

That is totally on me and I apologize profusely.

I said I'd sort out your refund and I haven't. I'll do that today for you and then confirm when it's done (give me an hour or so as I have to be away from the computer now).

I'll email you directly after the refund has been processed.

Amin
Title: Re: Articles late and still not done
Post by: Ray007 on March 29, 2016, 06:27:20 AM
Hi Amin,

This is a courtesy response as I never did receive an email confirming your refund, even though you did indeed make one.

Thank you.

Best wishes,
Ray