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Articles late and still not done

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Articles late and still not done
« on: February 25, 2016, 07:15:45 AM »
I ordered articles and paid for a 24 hour turnaround, FOUR days ago. A very few were done on time, most are STILL not done 4 days later.

And I still have had NO reply from a 3 day old ticket to Support.

This is just plain rude, as well as most unsatisfactory.

User Name: Ray007

Will someone who cares kindly get back to me.

Thank you.

« Last Edit: April 01, 2016, 04:10:49 AM by Jonathan Leger »

Re: Articles late and still not done
« Reply #1 on: February 25, 2016, 08:54:04 AM »
Hello Ray007,

I'm terribly sorry for the trouble with this situation and this certainly shouldn't have happened.  We've replied to your case on the Help Desk.

Should you see any further trouble with your account please send me a PM here on the forum and I'll respond to you directly.

Thank you.

I ordered articles and paid for a 24 hour turnaround, FOUR days ago. A very few were done on time, most are STILL not done 4 days later.

And I still have had NO reply from a 3 day old ticket to Support.

This is just plain rude, as well as most unsatisfactory.

User Name: Ray007

Will someone who cares kindly get back to me.

Thank you.



Re: Articles late and still not done
« Reply #2 on: March 02, 2016, 06:57:08 AM »
OK ... so it is now TEN (10) days since I ordered articles, and two sets are still undone.

Should I be generous and think the reason the dashboard is currently saying "LONGEST TIME: 4.9 Days" is the algorithm is wrong, or might there be a formal intention to mislead?  I hope it is the former.

Any chance of you actually completing the articles?

Thank you,
Ray
UserName=Ray007
« Last Edit: March 02, 2016, 07:01:05 AM by Ray007 »

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Re: Articles late and still not done
« Reply #3 on: March 02, 2016, 08:37:08 AM »
OK ... so it is now TEN (10) days since I ordered articles, and two sets are still undone.

Should I be generous and think the reason the dashboard is currently saying "LONGEST TIME: 4.9 Days" is the algorithm is wrong, or might there be a formal intention to mislead?  I hope it is the former.

Any chance of you actually completing the articles?

Thank you,
Ray
UserName=Ray007

Have you PMd Daniel?

Re: Articles late and still not done
« Reply #4 on: March 03, 2016, 08:28:10 AM »
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.


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Re: Articles late and still not done
« Reply #5 on: March 03, 2016, 09:54:35 AM »
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.


If you click on daniel walls's name in his message above, you get an option to send a PM

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Re: Articles late and still not done
« Reply #6 on: March 03, 2016, 03:54:00 PM »
I have emailed Daniel - no response.

Would you kindly let me have Daniel's forum profile link, so I can PM him too, as you suggest?  Though as he doesn't respond to emails in a timely manner, why should he respond to a PM?

Thank you.



I have just heard Daniel is on leave, so you could try Amin Motin. Send him a PM

Re: Articles late and still not done
« Reply #7 on: March 05, 2016, 05:08:05 AM »
Would you please provide access to a link from where I can PM Amin Motin, as his profile does not come up on this forum's search results?

Thank you.

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Re: Articles late and still not done
« Reply #8 on: March 05, 2016, 08:19:17 AM »
Would you please provide access to a link from where I can PM Amin Motin, as his profile does not come up on this forum's search results?

Thank you.

I am not exactly sure how to do that. I use the Members / member search facility at the top of the page and type in Amin Motin and his forum profile comes up. Down the left is a navigation bar that allows me to send a PM

Re: Articles late and still not done
« Reply #9 on: March 05, 2016, 09:39:32 AM »
To send me a private message, you can just click over on the left in this thread - you'll see my name now.

That will allow you to send me a private message.

Re: Articles late and still not done
« Reply #10 on: March 07, 2016, 08:55:19 AM »
Thank you Amin ... I sent you a PM.

Ray
« Last Edit: March 07, 2016, 10:50:36 AM by Ray007 »

Re: Articles late and still not done
« Reply #11 on: March 09, 2016, 12:42:41 AM »
Amin - I sent you a PM on SDunday.  It's now Wednesday, but still have not heard back.

Ray

Re: Articles late and still not done
« Reply #12 on: March 09, 2016, 12:45:51 AM »
Meg ... as Amin has not responded to my PM (sent three days ago on Sunday), please let me know how I can get my articles, orderded now THREE WEEKS ago, completed?

I also emailed Amin ... again no response.

Still no response from Support either.

Thank you,
Ray

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Re: Articles late and still not done
« Reply #13 on: March 09, 2016, 02:06:34 AM »
Meg ... as Amin has not responded to my PM (sent three days ago on Sunday), please let me know how I can get my articles, orderded now THREE WEEKS ago, completed?

I also emailed Amin ... again no response.

Still no response from Support either.

Thank you,
Ray


Hi Ray,
I am a user like most others on here. I have sent a message to Amin as well.
Meg

Re: Articles late and still not done
« Reply #14 on: March 09, 2016, 03:15:41 AM »
Thank you Meg.  I appreciate your support and help.

Ray