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I ordered 1 article with guaranteed delivery within 24 hours

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Offline eagleeye

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as the subject line said I ordered 1 article with the option of delivery within 24 hours.......as would be expected the 24 hour delivery option was not fulfilled.....lol

so basically I got ripped off the very first time I tested these guys.....again was totally expected

fired off a support ticket but I see now that support from this site is non existant....

please advise if possible

Offline andrewwilson

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #1 on: May 07, 2017, 07:35:55 AM »
If you expected to 'get ripped off' why were you so foolish as to place an order?

What support exactly were you expecting from this site which is a forum, not a support desk?

Offline Meg

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #2 on: May 07, 2017, 09:40:58 AM »
You will get a reply but it's Sunday and there isn't always someone on duty all the time at the weekend.

Offline eagleeye

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #3 on: May 07, 2017, 10:40:40 AM »
If you expected to 'get ripped off' why were you so foolish as to place an order?

What support exactly were you expecting from this site which is a forum, not a support desk?

well sir as stated quite obviously and clearly I was "testing" this service.......and to answer your second childish and ignorant question I was directed to this forum for any help I may need by the previously mentioned service which i purchased.....your negative and quite unhelpful input is not needed or desired so just sit down and check yourself k?

Offline eagleeye

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #4 on: May 07, 2017, 10:45:11 AM »
You will get a reply but it's Sunday and there isn't always someone on duty all the time at the weekend.

Thank you for your prompt reply......just curious and it would be great if you could answer me honestly......is the 24 hour delivery guarantee for real? I mean is this just a hiccup .....unusual Or is this just something to rake in more money which you do not actually back up?.....just want to know for future reference....no offence intended I assure you
« Last Edit: May 07, 2017, 10:46:43 AM by eagleeye »

Offline eagleeye

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #5 on: May 07, 2017, 11:06:38 AM »
You will get a reply but it's Sunday and there isn't always someone on duty all the time at the weekend.

Guess I need to file a dispute with paypal .......dont really see another option at this point as i do not want to pay for something that was not fulfilled......

Offline Jonathan Leger

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #6 on: May 07, 2017, 11:51:26 AM »
Apologies for the delay.

It's highly unusual for a 24 hour guarantee to go unfulfilled unless you submitted a request for content in a subject that's prohibited.

What was your subject matter?

Either way you're not likely to get a response from the help desk on a Sunday.

And FYI the INA writers handle close to 11,000 articles a month.

But I must agree in part with Andrew. If you were already convinced you would have a bad experience, why test the service?

Sent from my SM-G920V using Tapatalk


Offline eagleeye

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #7 on: May 07, 2017, 12:34:53 PM »
Apologies for the delay.

It's highly unusual for a 24 hour guarantee to go unfulfilled unless you submitted a request for content in a subject that's prohibited.

What was your subject matter?

Either way you're not likely to get a response from the help desk on a Sunday.

And FYI the INA writers handle close to 11,000 articles a month.

But I must agree in part with Andrew. If you were already convinced you would have a bad experience, why test the service?

Sent from my SM-G920V using Tapatalk

thanks for the prompt response as well Jon! well I must also thank you for the additional information regarding your company ....that is quite impressive for sure!

Regarding the subject matter.....it is in the cowboy boots niche so I assume that is not against the terms of your service.....

Regarding your question as to why I would purchase your service well there are 2 reasons.....1 I was referred to your service by a good friend and 2 I was hoping I would have an experience that is at least close to what you promote.

I just hope I can get a refund for the failure on your part.....is this possible?

again thank you so much for your time and I really hope this is just an anomaly and that your 24 hour guarantee is for real because I really need a service like this!


Offline Jonathan Leger

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Re: I ordered 1 article with guaranteed delivery within 24 hours
« Reply #8 on: May 07, 2017, 02:38:10 PM »
Yup. If you didn't get the article back in 24 hours then you'll get a refund. Just put a support ticket in at the help desk and reference this thread in one of your replies so they can see it.

Again, my apologies for the issue. Not sure what happened there -- writers are happy to get things turned around in 24 hours (they get paid more for those so they jump at them). There was a technical issue earlier today that prevented some writers from accessing the work queue so that may have been the issue.

This is definitely an anomaly.

Jon