JL Forums

Need Customer Support - Can't Login To INA

0 Members and 1 Guest are viewing this topic.

Need Customer Support - Can't Login To INA
« on: February 05, 2017, 03:41:17 PM »
Hi,

I am unable to login to my INA account, I submitted a ticket about a week ago and it is not longer getting any responses.  The response I got essentiallly said that the site was moved and to let the support staff know if the problem did not go away.  Well, it didn't go away, which I have stated in the ticket response.  Is there an actual staff supporting this app or is it just one person?  I ask because I'd like to think that I shouldn't have to come to the forum just to get help if there is a support desk.

KJ

Re: Need Customer Support - Can't Login To INA
« Reply #1 on: February 06, 2017, 05:47:35 AM »
If you PM me your details I'll check what's happened for you. Don't send your details publicly.

Re: Need Customer Support - Can't Login To INA
« Reply #2 on: February 06, 2017, 10:10:24 AM »
PM sent, hoping to hear back from you soon!

Re: Need Customer Support - Can't Login To INA
« Reply #3 on: February 07, 2017, 07:59:00 AM »
Has there been any movement on this? 

It seems we are just doing the same song and dance in a different place.  This issue is not difficult to resolve, in fact it is probably less than 20 mins of work for a qualified and motivated person.  You need to search your database for my account, using either my email or username as the search parameter.  Then, when you find the account, you need to edit it or mark it to force the user to update their pwd on the next login if you have that capability.  This is not something that should take days.

Re: Need Customer Support - Can't Login To INA
« Reply #4 on: February 07, 2017, 04:21:10 PM »
I've replied to your PM.

It looks like you're simply using the wrong email to reset your password.

Try a reset on the email I've PM'ed you. If it doesn't work let me know by PM.

Re: Need Customer Support - Can't Login To INA
« Reply #5 on: February 07, 2017, 06:50:30 PM »
The email address that you pm'd me is NOT my email.  If that is the email that you have on record for my account, then we have a serious problem.

Re: Need Customer Support - Can't Login To INA
« Reply #6 on: February 08, 2017, 07:20:06 AM »
Kenan,

Jon's checking for you and I've responded via PM. Please give any further information via PM only.

Re: Need Customer Support - Can't Login To INA
« Reply #7 on: February 13, 2017, 08:50:33 AM »
I would like to register on INA as a writer.

This option is not available on the home page at the moment.

what can I do?

My sincere apologies if I am derailing this thread

Offline Meg

  • *****
  • 7142
  • Freedup to do what you really want
    • View Profile
Re: Need Customer Support - Can't Login To INA
« Reply #8 on: February 13, 2017, 11:18:42 AM »

I am not sure whether they are taking on new writers at present. That only appears to happen occasionally.

Offline Jonathan Leger

  • *****
  • 8304
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: Need Customer Support - Can't Login To INA
« Reply #9 on: February 13, 2017, 06:47:37 PM »
We are not currently accepting new writers.