Need Customer Support - Can't Login To INA

Hi,

I am unable to login to my INA account, I submitted a ticket about a week ago and it is not longer getting any responses.  The response I got essentiallly said that the site was moved and to let the support staff know if the problem did not go away.  Well, it didn't go away, which I have stated in the ticket response.  Is there an actual staff supporting this app or is it just one person?  I ask because I'd like to think that I shouldn't have to come to the forum just to get help if there is a support desk.

KJ

If you PM me your details I'll check what's happened for you. Don't send your details publicly.

PM sent, hoping to hear back from you soon!

Has there been any movement on this? 

It seems we are just doing the same song and dance in a different place.  This issue is not difficult to resolve, in fact it is probably less than 20 mins of work for a qualified and motivated person.  You need to search your database for my account, using either my email or username as the search parameter.  Then, when you find the account, you need to edit it or mark it to force the user to update their pwd on the next login if you have that capability.  This is not something that should take days.

I've replied to your PM.

It looks like you're simply using the wrong email to reset your password.

Try a reset on the email I've PM'ed you. If it doesn't work let me know by PM.

The email address that you pm'd me is NOT my email.  If that is the email that you have on record for my account, then we have a serious problem.

Kenan,

Jon's checking for you and I've responded via PM. Please give any further information via PM only.

I would like to register on INA as a writer.

This option is not available on the home page at the moment.

what can I do?

My sincere apologies if I am derailing this thread

I am not sure whether they are taking on new writers at present. That only appears to happen occasionally.

We are not currently accepting new writers.