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Poorly written article and slow support

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Poorly written article and slow support
« on: October 30, 2015, 01:32:11 PM »
I received an article (What Is Yoga?) 2 days ago and its extremely poor quality and I just cant use it, I even paid for the 4 or 5 star writers.  I tried to work out what the writer was trying to say to make corrections but it was so bad I was spending too much time on this, so I had to ask for a rewrite

I put in a support ticket in straight away and it's been nearly 2 days and I havent received a reply as yet, which is poor, no urgency.  At the moment, I feel like I've been ripped off.

I do hope someone can get back to me on this, ideally with a rewritten article

Richard

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Re: Poorly written article and slow support
« Reply #1 on: November 01, 2015, 05:46:16 AM »
Support is a little slower over the weekend, but you'll get a response soon. Just in case I contacted the General Manager for you.

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Re: Poorly written article and slow support
« Reply #2 on: November 02, 2015, 06:34:12 AM »
I received an article (What Is Yoga?) 2 days ago and its extremely poor quality and I just cant use it, I even paid for the 4 or 5 star writers.  I tried to work out what the writer was trying to say to make corrections but it was so bad I was spending too much time on this, so I had to ask for a rewrite

Hi Rich,

Sorry for the delay with this situation.  We've responded to your case on the help desk and sorted through this matter.  Thanks for your patience.

I put in a support ticket in straight away and it's been nearly 2 days and I havent received a reply as yet, which is poor, no urgency.  At the moment, I feel like I've been ripped off.

I do hope someone can get back to me on this, ideally with a rewritten article

Richard