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Thanks for the feedback and yes, I do understand the formatting very well. My understanding when I ordered the original, was that the re-write would be ready to go. I have been using different services and programs for the past 10 years, so I guess this was a misunderstanding on my part. Having said that, I don't wish to play around with them myself or have my VAs playing around with them either. I'll just stay with my previous service, that gave them to me ready to use. No disrespect to this service or the BestSpinner, which I have actually used before when I was just starting out.Thanks again for the response.