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Support Link doesn't resolve, I opened a ticket several days ago, zero response

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Got a bad article, that I felt I should have a credit back on.

When you click the go to help desk at this link: ineedarticles.com/?action=help
It 404's.....................

How do I bump my ticket....

And get some response?

Offline Meg

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Help desk can be found at https://askjonleger.desk.com/
They moved servers a few days ago and some replies are not going out.

Offline andrewwilson

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It looks as though the link from the Help page within Ineedarticles is incorrect. Probably needs a 30 second touch by the webmaster. :)

Offline Jonathan Leger

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Fixed. Thanks for the heads up Andrew.

Well, my support ticket - 583559

10 days, waiting for a reply.

Offline Jonathan Leger

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I'll point the help desk manager Amin to this thread. We had some issues with the reply emails reaching customers. My apologies.

Hello Keith,

I can see that we did reply on the helpdesk (we need some more information from you), but it sounds like you didn't get that reply.

I'm sending another reply to you. To check on your query I'll need some information from you, but don't post it here. Just reply to the email you'll be receiving shortly.

I received the reply, but the information you requested was provided in the original support ticket request!
I did go ahead and resend the data requested via email.

To summarize, I have been using Ineedarticles for articles about various cities in the US. I have always received great articles, where the writer did a least 5 minutes research about the specific city, and incorporated various local locales or points of interest into the article. Then I ordered an article for Liberty, Missouri, and instead of the same type of article I receive previously for numerous other cities, I receive an article about getting a home loan. The theme of the article was completely incorrect.

What bothers me more, is spending a half hour of my time because of links that don't work, and your email support system not functioning correctly.
My time is worth more than the $7 to get the article re-written properly.

I am thinking maybe I should have used that 30 minutes to find another article writing source?