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Also Just Purchased IAW and says licence expired !!!

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Also Just Purchased IAW and says licence expired !!!
« on: April 03, 2015, 11:21:39 PM »
I see others on this forum having the same issue ... purchased IAW but the licence key provided does not work - says expired when you try to use it.

I want to be able to use my software when I have purchased, not some days later ...

Ticket reference submitted to help desk : Case #539776, but so far nothing back.

Please fix asap !!!

Thank you.

Re: Also Just Purchased IAW and says licence expired !!!
« Reply #1 on: April 05, 2015, 12:37:13 AM »
2 days later and still absolutely NOTHING from the helpdesk. I know it's Easter weekend, but still very disappointing that can't use my purchase of 2 days ago!!

Re: Also Just Purchased IAW and says licence expired !!!
« Reply #2 on: April 05, 2015, 10:16:16 PM »
2 days later and still absolutely NOTHING from the helpdesk. I know it's Easter weekend, but still very disappointing that can't use my purchase of 2 days ago!!

Hi Vortex,

I'm glad to see our help desk analyst was able to get this resolved for you.  Sorry for the trouble and delay.