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IAW Not working

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Offline jserrano1011@gmail.com

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IAW Not working
« on: May 17, 2016, 01:30:59 PM »
IAW 3.21 worked one time and has now stopped working. All results have back with 0. Yes i have submitted a help ticket and I have yet to get a response other than the auto-reponse email.

CopyScape asks for a username and email which I'm told is incorrect. I have tried to call the 1-800 number but it just directs me to submit a ticket which I have already done. I would request a full refund but it seems support doesn't exist. Extremely unhappy and would recommend anyone to stay away.

Offline jserrano1011@gmail.com

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Re: IAW Not working
« Reply #1 on: May 17, 2016, 02:08:02 PM »
After posting the above topic I received a response for my help ticket. The response was to adjust the page fetch speed to anything below 30.

Offline Meg

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Re: IAW Not working
« Reply #2 on: May 18, 2016, 12:54:59 AM »
IAW 3.21 worked one time and has now stopped working. All results have back with 0. Yes i have submitted a help ticket and I have yet to get a response other than the auto-reponse email.

CopyScape asks for a username and email which I'm told is incorrect. I have tried to call the 1-800 number but it just directs me to submit a ticket which I have already done. I would request a full refund but it seems support doesn't exist. Extremely unhappy and would recommend anyone to stay away.
You can only use copyscape if you have your own account with them. The copyscape section is there as a help to anyone who already has it.

Re: IAW Not working
« Reply #3 on: May 26, 2016, 12:44:49 PM »
for 50 bucks I would except this program to work more then once. As for your copyscape, in your copyscape account you will find the API key. You need this for the IAW to work correctly.