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IAW 3.21 worked one time and has now stopped working. All results have back with 0. Yes i have submitted a help ticket and I have yet to get a response other than the auto-reponse email. CopyScape asks for a username and email which I'm told is incorrect. I have tried to call the 1-800 number but it just directs me to submit a ticket which I have already done. I would request a full refund but it seems support doesn't exist. Extremely unhappy and would recommend anyone to stay away.