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Hello, I purchased about a week ago, i so want to use this software, but i am running into problems right and left first problem was with the IAW not creating research..had to screw around with the Netfrme turn windows on and off,,would work one time then it would not......auto create content doesn't pull a lot of info at all. (I used dog paws).....identify synonyms---i click on that then the buttom on the bottom...it's not automatic like the video,, i have to keep hitting next and it also goes through every single word, not just the ones that are underlined. copyscape.....it's asking for username and api key....this is as far as i got so far. I really want this software to work so I can use it. What i would really appreciate is talking to someone and going thru things step by step..I watch the video and go through it step by step, but i keep running into problems... thanks Debbie