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AE Library Not Working

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AE Library Not Working
« on: October 28, 2017, 10:39:49 PM »
Any AE videos I save to the library that I reload come back with a green sceen when I access them from the library. The music works, but the video plays as a green screen...

Offline Jonathan Leger

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Re: AE Library Not Working
« Reply #1 on: October 29, 2017, 07:08:58 AM »
I tried to duplicate the issue you're describing but haven't been able to. Can you confirm that this happens no matter what project / video you try to add the saved AE clip from? Also, if you're using Chrome, when you open up the Favorites Library right-click on the AE video clip and go to Copy Video Address. PM me that address and I'll take a look.

Jon

Re: AE Library Not Working
« Reply #2 on: October 30, 2017, 09:43:25 PM »
Hi Jon,
Thanks for that. I do use chrome but I have been unable to use the favourites library since it was introduced. Images, videos, music and all imported files indicate that they have been successfully saved but when I try to retrieve them from the library I get the "Unexpected error" message. I currently have a ticket being handled through "Janet's emails" that I set up approx 2-3 weeks ago that I am told is being worked on. - Regards - Jack
Jack1936

Offline Jonathan Leger

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Re: AE Library Not Working
« Reply #3 on: October 31, 2017, 08:25:12 AM »
What's your IVW username? I can pull up your library and see what's up.