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How Long Should Support Responses Be Taking At Present?

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How Long Should Support Responses Be Taking At Present?
« on: October 10, 2017, 03:08:45 AM »
Hi,

I don't know if I'm being impatient, but I sent a ticket in last week and got a response fairly quickly (Case #: 592217), but since replying to that (twice - once on Friday, once early on Saturday) I've heard nothing back. I appreciate that the weekend was in there, but given the speed of the initial response, I'm a bit concerned the messages aren't getting to the support desk. I've also emailed Amin directly, but I'm sure he's very busy with other things.

Something that strikes me as odd is that when replying to the initial ticket response, the email address is [email protected] which I wonder if isn't correct?

Thanks

Chris

Offline Jonathan Leger

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Re: How Long Should Support Responses Be Taking At Present?
« Reply #1 on: October 10, 2017, 09:01:03 AM »
Amin is away for a few days but checks in periodically. I've sent him the url to this post so he can take a look.

Sent from my SM-G955U using Tapatalk

Re: How Long Should Support Responses Be Taking At Present?
« Reply #2 on: October 10, 2017, 09:11:15 AM »
Great thanks Jon,

It's not hugely urgent - I was more concerned whether or not the emails were making it through!

Hope you're well.

Cheers

Chris

Re: How Long Should Support Responses Be Taking At Present?
« Reply #3 on: October 11, 2017, 06:24:57 AM »
Chris,

I'm away until next week, but if you PM me the ticket number here (not in a public reply, send it via PM) or send me details of the question I'll resolve it for you as soon as I can. That's likely to be either very late tonight, or tomorrow morning.

Re: How Long Should Support Responses Be Taking At Present?
« Reply #4 on: October 16, 2017, 08:37:19 AM »
Hi Amin

Did you get a chance to look at my PM yet?

Thanks

Chris

Re: How Long Should Support Responses Be Taking At Present?
« Reply #5 on: October 18, 2017, 09:04:17 AM »
I replied to your ticket, Chris.

Re: How Long Should Support Responses Be Taking At Present?
« Reply #6 on: October 19, 2017, 05:30:35 AM »
Thanks Amin - I replied via email - hopefully that reached you.

Chris