JL Forums

MP3 Background Music File Upload - Not Supported in Firefox

0 Members and 1 Guest are viewing this topic.

Offline winner

  • ***
  • 213
    • View Profile
MP3 Background Music File Upload - Not Supported in Firefox
« on: October 15, 2017, 05:35:09 PM »
Hi Jon,

6 days back, I started support ticket in AskJonLeger but still this problem is not solved by your support team. They are very slow in replying. So I am very disappointed.

Here is the problem,

When uploading background music file in mp3 format in firefox browser, it doesn't supported. Here is the error message screenshot

http://prntscr.com/gxvsct

Also attached here that error message in png file format.

In Chrome it is supported (lately I noticed that) but still one problem there also. That is when mp3 file is more than 2 minutes or 3 minutes long, it failed to upload fully, instead it stops at around some percentages say 44% or 81%, and at that point IVW hangs with rotating gear icons.

I hope Jon, you will fix it as early as possible.

btw, I am glad that you have just added today, adobe effects style animations.

Thanks

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #1 on: October 15, 2017, 08:17:41 PM »
The FireFox issue should be fixed now.

As to larger music files not being supported, can you provide a link to the specific MP3 you're trying to upload that isn't working? I'm asking because I just tested a 3+ minute MP3 file and it worked just fine.

Thanks!
« Last Edit: October 15, 2017, 08:27:20 PM by Jonathan Leger »

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #2 on: October 15, 2017, 08:31:51 PM »
First this problem is common. That means same error message dialogue box for any mp3 files.

Anyway here is the link to the mp3 file that I have tried.

https://files.fm/u/kynwvfyu#_

File name = Ticker.mp3

Size = 7 mb

Thanks

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #3 on: October 15, 2017, 08:33:20 PM »
I just uploaded that file into the music tab and it worked just fine. I'm off to bed now, but if you could provide any additional information on what exactly you're doing when the error occurs (or create a screen recording, which would be even better), I'd appreciate it.

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #4 on: October 15, 2017, 08:39:33 PM »
Oh, and incidentally, I uploaded that same MP3 both in FireFox and Chrome -- and it worked fine in both.

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #5 on: October 15, 2017, 08:40:50 PM »
I have tried now, first firefox now supports it.

But as usual progress hangs on at 77% now. (it stops at random %)

This is the issue for me in Chrome earlier.

Why is it so?

Thanks

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #6 on: October 15, 2017, 08:43:27 PM »
Can you please upload it on my pc through Teamviewer?

Thanks

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #7 on: October 15, 2017, 08:57:00 PM »
I restarted my PC and cleared cache etc.,

Tried to upload the same mp3 file and it hangs on at 55% now.

I have not opened any browser windows other than IVW.

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #8 on: October 15, 2017, 09:04:59 PM »
Now again retried in Chrome browser too.

Again progress stops at 65% with gear icon keep rotating all the time.

Thanks

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #9 on: October 16, 2017, 04:53:19 AM »
What's your internet connection speed? Does the file upload quickly or slowly up to the point where it times out? I'm just trying to figure out what the cause may be since I have no trouble uploading the file in either Chrome or FireFox.

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #10 on: October 16, 2017, 08:25:54 AM »
I have two connections from different ISP, one with around 4 mbps and other one with around 10 to 20 mbps speed.

Yes, the file upload quickly up to the point where it times out.

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #11 on: October 16, 2017, 08:36:40 AM »
Also just reuploaded that mp3 file of size around 7 mb and it times out at 56%. It only takes around 20 seconds to reach that points.

Y,day I successfully uploaded that file after cutting that file from Audacity to around only 1 minute-  the size is around 1.5mb.

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #12 on: October 16, 2017, 08:59:24 AM »
I am unable to duplicate this issue, as I can upload the full size file in both Chrome and FireFox without any issue.

Do this, in Chrome go to View -> Developer -> JavaScript Console

With that console open, try to upload the file. Let me know if any errors appear in the console at the point at which it "freezes".

Offline winner

  • ***
  • 213
    • View Profile
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #13 on: October 16, 2017, 01:44:57 PM »
Here is the screenshot attached

Now it freezes at early 28%. (it looks no error on the console at that point)

Take a look it.

Offline Jonathan Leger

  • *****
  • 8458
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: MP3 Background Music File Upload - Not Supported in Firefox
« Reply #14 on: October 16, 2017, 02:08:05 PM »
That is odd. I don't know what to tell you. I can upload the same file without any issues, and the console isn't showing any script errors, so it's not throwing any errors either.

Put in a ticket with the help desk and maybe they can reproduce the issue. If I can reproduce it I can probably fix it, unless the issue is with your browser some kind of way.

https://askjonleger.desk.com/

Jon