JL Forums

unable to create video

0 Members and 1 Guest are viewing this topic.

Offline Jonathan Leger

  • *****
  • 8852
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: unable to create video
« Reply #15 on: February 21, 2018, 07:27:21 AM »
Which slide did it get stuck on and what were you trying to change the text to? I'll copy the video into my account and see.


Offline Jonathan Leger

  • *****
  • 8852
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: unable to create video
« Reply #17 on: February 21, 2018, 07:36:30 AM »
I mean, which slide number is it. Not which video is it. And what is the text you're trying to change it to?

Re: unable to create video
« Reply #18 on: February 21, 2018, 07:42:15 AM »
Slide #2 - it is currently stuck, it says 'rendering slide 2, 0% complete', and it still rendering now as we speak.

I tried to move the text to 3/5.

Offline Jonathan Leger

  • *****
  • 8852
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: unable to create video
« Reply #19 on: February 21, 2018, 07:51:31 AM »
Ok. I cloned the video and performed the same action and it worked fine.

How's your internet connection? What kind of connection do you have? I'm wondering if something is short-circuiting between your browser and the server. That's the only thing I can imagine would cause that issue since the server is running fine.

Re: unable to create video
« Reply #20 on: February 21, 2018, 08:05:49 AM »
I have a fast internet from cable. Had never any problems watching heavy bandwidth programs like games and Netflix.

Can you get into my account and look at the slide that is currently stuck and still rendering? maybe this will give you any  clues as what is happening.

Is there anything I shouldn ask my cable provider?

Offline Jonathan Leger

  • *****
  • 8852
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: unable to create video
« Reply #21 on: February 21, 2018, 08:13:09 AM »
I figured out what caused your issue. It should be fixed now. Refresh the page and try again and it should work.

Re: unable to create video
« Reply #22 on: February 21, 2018, 08:29:09 AM »
Okay, I'll do.

Also, the problem is once the rendering started you cannot cancel. So once the rendering started and got stuck (for any reason) the only option I have is to quit the webpage and than what happens is once I get back into IVW the whole video is erased.

For me sometimes it works fine and sometimes it gets stuck. If I could just quit a rendering that got stuck and start the same function again I think that would solve the problem. Just a small 'Cancel' button while rendering  :)

Offline Jonathan Leger

  • *****
  • 8852
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: unable to create video
« Reply #23 on: February 21, 2018, 10:37:08 AM »
I have that on my to do list to figure out.

Sent from my SM-G955U using Tapatalk