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Author Topic: Support is very poor  (Read 727 times)

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Offline PariTopic starter

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Support is very poor
« on: February 20, 2011, 06:14:06 AM »
Hi,

I recevied a message that the links page on my site was not reachable and I responded by opening a helpdesk call and advising my site is currently being updated ( I have been a member since this service started). Instead of responding to my message, the following day ( as 3 days had passed), I got an email advising that my site has been taken off the network.

I consider this to be quite unacceptable considering I have been making my monthly payments since Mywaylinks started and have noticed in general the slow response times from the helpdesk. I however do understand that the support team do not follow GMT hours, but nevertheless, it is not unreasonable to expect a response within 24 hours.

Regards. Pari.
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Online Meg

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Re: Support is very poor
« Reply #1 on: February 20, 2011, 07:05:01 AM »
Quote from: Pari on February 20, 2011, 06:14:06 AM
Hi,

I recevied a message that the links page on my site was not reachable and I responded by opening a helpdesk call and advising my site is currently being updated ( I have been a member since this service started). Instead of responding to my message, the following day ( as 3 days had passed), I got an email advising that my site has been taken off the network.

I consider this to be quite unacceptable considering I have been making my monthly payments since Mywaylinks started and have noticed in general the slow response times from the helpdesk. I however do understand that the support team do not follow GMT hours, but nevertheless, it is not unreasonable to expect a response within 24 hours.

Regards. Pari.

Did you get an automated response to your help desk ticket? If not, you may not actually have submitted it. Check my sig for a brief pdf on making sure your help desk ticket is submitted correctly.
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Offline PariTopic starter

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Re: Support is very poor
« Reply #2 on: February 21, 2011, 02:12:44 PM »
Yes I did. I also have got the email verification from the helpdesk. It has now been 3 days and I have got no response.

Pretty awful service don't you think?

Regards. Pari.
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Re: Support is very poor
« Reply #2 on: February 21, 2011, 02:12:44 PM »

Online Meg

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Re: Support is very poor
« Reply #3 on: February 21, 2011, 02:38:03 PM »
Quote from: Pari on February 21, 2011, 02:12:44 PM
Yes I did. I also have got the email verification from the helpdesk. It has now been 3 days and I have got no response.

Pretty awful service don't you think?

Regards. Pari.

Today is Monday, the help desk is not open at weekends
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