Author Topic: No response or help from Askjonleger.desk.com after purchasing NicheJet sites!!!  (Read 2018 times)

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Offline thrilliveTopic starter

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Hi, any1 in JL team or alliance care to help out?

I had bought 5 website package from NicheJet 1 week ago and submitted main set of keywords. However, after the 1st email reply for questions that I posted to Askjonleger.desk.com, there has NOT been an answer to the rest of the questions for 5 days NOW?!

Is JL too busy marketing and selling that support is totally abandoned or neglected? If so, what's the point of selling to the masses and failed to delivered good and prompt customer service?! Further, there is no automatic tracking of ticket submission, which left customers "hanging in the air" and not sure what to do next.

Please buck up and improve your support. Else, I am asking for a full refund!

Unhappy,
Brian

Offline Meg

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Hi, any1 in JL team or alliance care to help out?

I had bought 5 website package from NicheJet 1 week ago and submitted main set of keywords. However, after the 1st email reply for questions that I posted to Askjonleger.desk.com, there has NOT been an answer to the rest of the questions for 5 days NOW?!

Is JL too busy marketing and selling that support is totally abandoned or neglected? If so, what's the point of selling to the masses and failed to delivered good and prompt customer service?! Further, there is no automatic tracking of ticket submission, which left customers "hanging in the air" and not sure what to do next.

Please buck up and improve your support. Else, I am asking for a full refund!

Unhappy,
Brian

Have you checked your spam folder, in case any replies have been posted there?

Offline thrilliveTopic starter

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Nothing in my spam folder. I have received the 1st email though. So the problem does not lie with spam folder blocking the replies. Meg, thx anyway.

Offline Josh Spaulding

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Hi Brian, sorry for the delay. I've just notified our help desk manager who will be getting with you soon.

Offline Amin Motin

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Hello Brian

I'm trying to find your ticket in the system, but it's not listed under the email you have in this forum.

Can you private message me the email you used on the support desk please? I'll then be able to find your ticket and answer you.

Amin

Offline thrilliveTopic starter

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Josh and Motin,

Thank you for your prompt replies.

Motin, I have just updated my email setting for this forum. You can check and trace my support tickets via m***@th**ll***.com

Thx,
Brian

Offline Amin Motin

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Hi Brian,

I got the private message, thanks.

I've managed to find your tickets in the system.

Daniel has already answered all of your questions, as far as I can see, but judging by what you're saying, you're maybe not seeing them within the ticket system for some reason.

Give me a few minutes and I'll copy the replies into a private message for you.

Amin

Offline Amin Motin

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Ok, private message sent, with the answers to your queries.

I can see that Daniel has definitely answered you each time you raised a query. Are you not seeing any emails from us at all?

Amin

Offline thrilliveTopic starter

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Motin,

Daniel did answered me for the 1st email. But the later enquiries are NOT answered at all. Anyway, I have replied you through my email to enquiry further. Pls check.

Thx,
Brian

Offline thrilliveTopic starter

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Motin,

Pls check AskJonLedger.com to check my new support ticket request. Thx.

Brian