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Messages - Jonathan Leger

Pages: 1 2 3 ... 341
1
iNeedArticles / Re: Received Wrong Article
« on: May 08, 2017, 04:26:17 PM »
If you got the wrong article it was probably a writer that was working on multiple pieces and pasted the wrong one in. You'll get credited for the article, so don't worry about that.

Apologies for the issue!

2
Yup. If you didn't get the article back in 24 hours then you'll get a refund. Just put a support ticket in at the help desk and reference this thread in one of your replies so they can see it.

Again, my apologies for the issue. Not sure what happened there -- writers are happy to get things turned around in 24 hours (they get paid more for those so they jump at them). There was a technical issue earlier today that prevented some writers from accessing the work queue so that may have been the issue.

This is definitely an anomaly.

Jon

3
Apologies for the delay.

It's highly unusual for a 24 hour guarantee to go unfulfilled unless you submitted a request for content in a subject that's prohibited.

What was your subject matter?

Either way you're not likely to get a response from the help desk on a Sunday.

And FYI the INA writers handle close to 11,000 articles a month.

But I must agree in part with Andrew. If you were already convinced you would have a bad experience, why test the service?

Sent from my SM-G920V using Tapatalk


4
iNeedArticles / Re: My Balance went to Zero
« on: April 29, 2017, 06:34:04 AM »
That's something the help desk will need to address. You'll get a response, don't worry.

5
Instant Article Wizard / Re: First Use of Instant Article Wizard
« on: March 28, 2017, 03:20:08 PM »
No, but the sales video shows how all the tools work so if you watch it all the way through on the homepage it will teach you how to use them.

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6
Instant Article Wizard / Re: Instant Article Wizard
« on: March 27, 2017, 12:20:14 PM »
IAW doesn't create articles suitable for posting unless you spin them first (at least use the built-in spinner). It's a research gathering tool.

Jon

7
General Chatter / Re: No Forum Time?
« on: March 20, 2017, 05:21:58 AM »
Interesting. I never even noticed that. I'm not sure if/where that is on the new design.

8
General Chatter / Re: No Forum Time?
« on: March 20, 2017, 04:38:36 AM »
I'm afraid I'm not sure what you're referring to Meg. What forum time?

9
Ask Jon A Question / Re: Wanna buy thebestspinner but dont have paypal
« on: March 15, 2017, 01:59:47 PM »
I'm afraid there is no other method at this time. PayPal is our only provider.

Jon

10
The Best Spinner 3 / Re: TBS is asking me to renew subscription
« on: March 15, 2017, 09:41:03 AM »
You'll need to submit a support ticket:

http://askjonleger.com/

11
I'll point the help desk manager Amin to this thread. We had some issues with the reply emails reaching customers. My apologies.

12
Fixed. Thanks for the heads up Andrew.

13
iNeedArticles / Re: Article Marketplace
« on: February 16, 2017, 02:39:33 PM »
Login to INA and click Requests and then Article Marketplace. On the left will be a menu. The top of item is My Articles. You can download it from there.

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14
iNeedArticles / Re: Need Customer Support - Can't Login To INA
« on: February 13, 2017, 06:47:37 PM »
We are not currently accepting new writers.

15
The Best Spinner 3 / Re: Need help MY TBS is not working form few days
« on: February 13, 2017, 07:30:09 AM »
Please put a ticket in with the help desk:

http://askjonleger.com/

They'll get you taken care of.

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