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Messages - Amin Motin

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Ask Jon A Question / Re: I need help with posting articles to my blog
« on: June 12, 2017, 03:45:35 AM »
Watch this video to see how to set up a blog auto posting job:


It's only 6 minutes long and shows you the basics you need to get started.

iNeedArticles / Re: Long Waiting Time
« on: June 06, 2017, 01:44:01 AM »

I've sent a long reply to you via the support desk.

iNeedArticles / Re: Long Waiting Time
« on: June 05, 2017, 09:22:10 AM »
I'll check on this for you and resolve it.

I'll update this thread when I've done that, but it won't be for a couple of hours.

iNeedArticles / Re: My Balance went to Zero
« on: March 09, 2017, 06:13:10 AM »
Let me look at that for you and get back to you.

Can you PM me the support ticket number?

Niche Jet / Re: Athority site Help
« on: February 23, 2017, 04:56:04 AM »
Josh will reply about the slider/blank spaces later.

We have had some issues with replies not reaching people but I checked and can't see a ticket about this particular matter from you.

For the issue with the slider we should be able to get that resolved for you reasonably soon.

Hello Keith,

I can see that we did reply on the helpdesk (we need some more information from you), but it sounds like you didn't get that reply.

I'm sending another reply to you. To check on your query I'll need some information from you, but don't post it here. Just reply to the email you'll be receiving shortly.

Ask Jon A Question / Re: have not received my account
« on: February 08, 2017, 07:24:52 AM »
Ted has just replied to the support ticket.

iNeedArticles / Re: Customer service rep not responding for over a week!
« on: February 08, 2017, 07:24:05 AM »

You got what you paid for. You don't like it, too bad.

Try giving instructions in future orders, wherever you place them. You'll find it's more effective than expecting a writer to be a mind reader.

Your attempt to blame everyone and anyone but *yourself* for not getting what you wanted (but didn't communicate to anyone) is seriously misguided.

You are not getting a credit. This thread is now locked.

iNeedArticles / Re: Need Customer Support - Can't Login To INA
« on: February 08, 2017, 07:20:06 AM »

Jon's checking for you and I've responded via PM. Please give any further information via PM only.

iNeedArticles / Re: Need Customer Support - Can't Login To INA
« on: February 07, 2017, 04:21:10 PM »
I've replied to your PM.

It looks like you're simply using the wrong email to reset your password.

Try a reset on the email I've PM'ed you. If it doesn't work let me know by PM.

iNeedArticles / Re: Customer service rep not responding for over a week!
« on: February 06, 2017, 05:58:57 AM »
We do offer quality and we offer differing levels of quality.

But what we don't offer is "if you just don't happen to like it you can have your money back".

Without a single word of instruction from you, why would you think a writer could read your mind and know what you had hoped for?

You say the article insults the reader. It doesn't - that's your take on it.

We asked you specifically what you felt were grammar mistakes. You didn't answer that question.

All you did was talk about not liking the article.

Let me be crystal clear about this. We don't offer that as part of the service and will not be doing so. If the article fails to fulfill the brief given, we credit.

In this case you didn't even submit a brief.

iNeedArticles / Re: Need Customer Support - Can't Login To INA
« on: February 06, 2017, 05:47:35 AM »
If you PM me your details I'll check what's happened for you. Don't send your details publicly.

iNeedArticles / Re: Customer service rep not responding for over a week!
« on: February 04, 2017, 04:38:02 AM »
Hello Don,

With ineedarticles.com we don't automatically credit the cost of an article just because a customer (or intermediary) doesn't like it. The article is checked to see whether it's appropriate for the price you paid, taking into account the keyword and instructions you provided.

The article you requested had a specific keyword, which has been followed in the article. You gave no instructions of any kind - I can only assume that was to save on the extra fee, but of course I'm guessing as to your reason.

Where no instructions are given the writers will use their best guess as to what you might  want. There's no other way they can deal with such a request.

I've read the article again.  Your specific complaint on the helpdesk was
how do I reject the one that was written as it is not what I would like to have

Since you provided no instructions, the writers can only estimate what you would like to have.

You followed up your complaint with this reason
The article is insulting to people right off the start by saying their place is messy, and it sounds like it is written by a grade school student, the fact it has errors in grammar from 4-5 star writer is wrong… Not all cleaners are walking in with big expensive machines, this is for a home cleaning business…

Your keyword was
advantages of using a professional home cleaner

These are bespoke articles and once delivered the work has already been done. We don't - and won't - refund an article just because you don't like the result. That is not what we offer.

If an article does not follow your instructions, or is badly written, we'll credit the cost back to your account.

In this case you gave no instructions and the article is *not* badly written. The fact is you don't like it because it's not what you had in mind. That's the reason we give the option to add instructions.

Without specific instructions the writers have to be allowed the freedom to interpret a request.

There is nothing about your order that justifies a credit.

Your point about "customer service" opinion ignores the fact that clients can - and often are - unreasonable in their expectations.

It has nothing to do with which opinion is more important.

It's everything to do with what was ordered. The writers are not mind readers.

We value the customers of ineedarticles.com and will always credit the cost of an article where it's justified.  For the price you pay for articles ineedarticles.com we believe it offers the best combination of price, value and quality.

This is not an article which justifies a credit.

Ask Jon A Question / Re: Buy extra Keyword Titan credits?
« on: February 03, 2017, 11:50:45 AM »
I've responded to Jon about this.

I don't think we can implement a fully integrated additional credit system within the next week or two. The coding has to be done right and that would take time.

But we might be able to do a manual system that gives the same result for anyone who is desperate for some extra credits.

Jon's considering what I've said and one of us will update this thread in a bit.

General Chatter / Re: What happened to Keyword Canine
« on: December 17, 2016, 08:10:01 AM »
I'm about to login to the support desk to handle any tickets. It's officially closed during the weekend, but I often login to send replies on a weekend.

As to Keyword Canine, Jon did sen out more than one email about the change to Keyword Titan.

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