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Messages - Amin Motin

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TextSuite / Re: How do you log in?
« on: February 21, 2018, 03:48:04 PM »
I'll sort that out for you, but the login email might have gone into your spam folder by accident.

The Best Spinner 3 / Re: Getting Support
« on: February 07, 2018, 01:57:13 PM »
As I suspected, you were replied to immediately. On checking further I can see the email address you used for the ticket got bounced back.

I've sent you a PM with your password.

The Best Spinner 3 / Re: Getting Support
« on: February 07, 2018, 01:53:00 PM »

We have no unanswered tickets about login access, but I'll check the support system for you.

« on: January 18, 2018, 08:04:57 AM »
Very prominent link to their website in the description, which is a good idea.

I had a look at their site and it's plastered with ads and an optin popup.

There are lots of ways they can make money from this, but if you want to dig deeper, visit their site and sign up to their newsletter.

You'll see what kind of information they provide and what kind of affiliate offers they promote - and how often. That would be a valuable intel. resource.

After Effect templates are designed for a specific screen ratio so my guess (it is only a guess, but Jon will comment) is that they aren't usable on the Facebook header videos.

If they were resized to match the different ratio they'd look weird.

Instant Video Wizard / Re: Bug Report - Slide Animation
« on: January 09, 2018, 05:40:22 AM »
Kahlon is having some issues replying to this thread, so he's sent this information over:

Hi Jon,

URL - https://instantvideowizard.com/?action=videos_new&pid=2788&id=8668#videos_slides,undefined,videos_slides_edit

Slide 3 -  https://www.screencast.com/t/B2T1Jb43yLV

New question

Regarding the first & last slides - how do I use the slide specific audio instead of the video music, I tried to cut the volume but that didn't work.

2/ Is it possible to monetize multiple channel with one adsense account?

I'm not sure whether that's what you'd prefer to do, but if you have multiple channels I'm fairly sure you can monetize them within a single Adsense account. I think that's what you were asking us.

You don't need separate Adsense accounts to monetize each and every channel - Google doesn't (officially) allow you to have more than one Adsense account, unless you're running each one as a business and not an individual.

The Best Spinner 3 / Re: TBS isn't spinning
« on: January 03, 2018, 06:19:58 AM »
Generally this error is caused by one of the following:

1) Your firewall is blocking the application from accessing our server properly. You can test it by briefly completely disabling your firewall temporarily and trying to run the program again. If you manage to get the application running again it was your firewall that was blocking you. Be sure to re-enable your firewall after the test.

There's usually a setting you can change to instruct your firewall to let the application access the internet.  If you're unfamiliar with how to do that please consult the Help file of your Windows Operating System.

2) You could have a proxy server set up on your machine, or your ISP runs a proxy service. If that's the case you'll need to find a way to allow the application to bypass any such proxy entirely. It needs direct access to the internet.

3) Your computer is not connected to the internet at all for one reason or another.

On the to-do list is a feature to let you specify text (not shown on the slide) that generates the audio and text that will be shown on the slide.

I don't know how soon it's likely that feature will be implemented, but it does mean you could edit a slide to sound the way you want and look the way you want.

With the auto generation wizard there's no way for the wizard to know (certainly at the moment) whether you want specific multiple sentences on one slide. If Jon added such parsing it would apply to the entire text.

Remember that there will be more features added over time to IVW, but it's impossible to add them all at once and some may take longer to code than you might expect.

What sounds like a simple thing for us to understand can be horrendous to code. Ironically, what sounds horrendous to us can sometimes be easy to code.

Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 05:14:53 AM »
what is the acceptable turnaround for support issues?

How long an actual fix will take depends on the nature of the issue. Not all issues can be resolved without some level of investigation into the cause of the issue.

For what we would call straightforward issues, such as download links or answers to existing known problems you should get a reply within 24 hours.

With the more complex issues you should get an acknowledgement of your request within 24 hours, even if we need more time to find a solution.

Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 05:11:44 AM »

I've sent you a PM via this forum.

Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 03:54:31 AM »
Hello Gary,

I'll take a look and update you shortly.

Instant Video Wizard / Private Training Nov 9
« on: November 06, 2017, 10:28:57 AM »
I've just set up the next training session, which is Thursday Nov. 9 at 5pm Eastern.

You should have received your special link to the email you registered for your purchase (check your spam folder if you don't see it).

If you don't see an email then please contact the support desk and be sure to give your purchase details. It's the only way they'll be able to validate your entitlement to the next private training session.

You can contact support at www.askjonleger.desk.com

Don't send registration messages here, direct them to the support desk as they have the special private link you will need to register you.

« on: October 26, 2017, 11:48:02 AM »
I've sent a pm to you both with a link for you to register.

We're staring in just over an hour from when I post this reply.

« on: October 25, 2017, 01:46:32 PM »
Sparkie, I just sent you a PM

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