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Messages - Amin Motin

Pages: 1 2 3 ... 11
1
On the to-do list is a feature to let you specify text (not shown on the slide) that generates the audio and text that will be shown on the slide.

I don't know how soon it's likely that feature will be implemented, but it does mean you could edit a slide to sound the way you want and look the way you want.

With the auto generation wizard there's no way for the wizard to know (certainly at the moment) whether you want specific multiple sentences on one slide. If Jon added such parsing it would apply to the entire text.

Remember that there will be more features added over time to IVW, but it's impossible to add them all at once and some may take longer to code than you might expect.

What sounds like a simple thing for us to understand can be horrendous to code. Ironically, what sounds horrendous to us can sometimes be easy to code.


2
Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 05:14:53 AM »
Quote
what is the acceptable turnaround for support issues?

How long an actual fix will take depends on the nature of the issue. Not all issues can be resolved without some level of investigation into the cause of the issue.

For what we would call straightforward issues, such as download links or answers to existing known problems you should get a reply within 24 hours.

With the more complex issues you should get an acknowledgement of your request within 24 hours, even if we need more time to find a solution.

3
Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 05:11:44 AM »
Gary,

I've sent you a PM via this forum.

4
Instant Video Wizard / Re: DISAPOINTING
« on: November 27, 2017, 03:54:31 AM »
Hello Gary,

I'll take a look and update you shortly.


5
Instant Video Wizard / Private Training Nov 9
« on: November 06, 2017, 10:28:57 AM »
I've just set up the next training session, which is Thursday Nov. 9 at 5pm Eastern.

You should have received your special link to the email you registered for your purchase (check your spam folder if you don't see it).

If you don't see an email then please contact the support desk and be sure to give your purchase details. It's the only way they'll be able to validate your entitlement to the next private training session.

You can contact support at www.askjonleger.desk.com

Don't send registration messages here, direct them to the support desk as they have the special private link you will need to register you.

6
Instant Video Wizard / Re: INSTANT VIDEO WIZARD TRAINING
« on: October 26, 2017, 11:48:02 AM »
I've sent a pm to you both with a link for you to register.

We're staring in just over an hour from when I post this reply.

7
Instant Video Wizard / Re: INSTANT VIDEO WIZARD TRAINING
« on: October 25, 2017, 01:46:32 PM »
Sparkie, I just sent you a PM

8
Instant Video Wizard / Re: INSTANT VIDEO WIZARD TRAINING
« on: October 25, 2017, 01:44:23 PM »
Marian and Sparkie,

if you PM me your registered purchase email for Instant Video Wizard I'll send you the links. I'm assuming that you both bought a copy of IVW.

Also, since we emailed to the preferred email address that you entered when buying IVW it should have hit your inbox. Please check your spam/junk/bulk folder in case it went there by accident.


9
Instant Video Wizard / Re: INSTANT VIDEO WIZARD TRAINING
« on: October 24, 2017, 08:52:42 AM »
Chris,

I've just tested the link - not sure why it's not working for you.

I've sent you a PM with a new link that does work (I tested it).

10
Just to clarify for People, Notepad is not a true plain text editor.

If you copy from Word into Notepad, it will retain hidden codes to do with formatting. Even though it might look like plain text, it's not.


11
I replied to your ticket, Chris.

12
The support desk has not been able to replicate the problem. Standard MP3 files are uploading (we provided one to test with).

I just tried that file on my own account again and it uploads perfectly and pretty fast.

13
I may not be understanding what you require, but a "sentence" can be a partial sentence.

If you separate the sentence where you want it to split by adding a new line (no period/full stop) then a new slide will be created for each of those segments.

In other words if you add the following into the import script editor in the main wizard, you will end up with 3 slides for the text (1 slide for each line)

This is a long sentence and

I want to split it into multiple lines on a slide,

doing that myself in exactly the place I want it to appear.



Does that answer your query, or am I misunderstanding?

14
Instant Video Wizard / Re: Zoom Effect on images
« on: October 18, 2017, 08:51:38 AM »
We already have various features on the to-do list and as far as I'm aware a basic "Ken Burns" type zoom may appear in the future.

We don't have it right now and not all features can be implemented immediately, but there will continue to be new features added.

IVW is going to keep getting more powerful :)

15
Chris,

I'm away until next week, but if you PM me the ticket number here (not in a public reply, send it via PM) or send me details of the question I'll resolve it for you as soon as I can. That's likely to be either very late tonight, or tomorrow morning.

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