With ineedarticles.com we don't automatically credit the cost of an article just because a customer (or intermediary) doesn't like it. The article is checked to see whether it's appropriate for the price you paid, taking into account the keyword and instructions you provided.
The article you requested had a specific keyword, which has been followed in the article. You gave no instructions of any kind - I can only assume that was to save on the extra fee, but of course I'm guessing as to your reason.
Where no instructions are given the writers will use their best guess as to what you might want. There's no other way they can deal with such a request.
I've read the article again. Your specific complaint on the helpdesk was
how do I reject the one that was written as it is not what I would like to have
Since you provided no instructions, the writers can only estimate what you would like to have.
You followed up your complaint with this reason
The article is insulting to people right off the start by saying their place is messy, and it sounds like it is written by a grade school student, the fact it has errors in grammar from 4-5 star writer is wrong… Not all cleaners are walking in with big expensive machines, this is for a home cleaning business…
Your keyword was
advantages of using a professional home cleaner
These are bespoke articles and once delivered the work has already been done. We don't - and won't - refund an article just because you don't like the result. That is not what we offer.
If an article does not follow your instructions, or is badly written, we'll credit the cost back to your account.
In this case you gave no instructions and the article is *not* badly written. The fact is you don't like it because it's not what you had in mind. That's the reason we give the option to add instructions.
Without specific instructions the writers have to be allowed the freedom to interpret a request.
There is nothing about your order that justifies a credit.
Your point about "customer service" opinion ignores the fact that clients can - and often are - unreasonable in their expectations.
It has nothing to do with which opinion is more important.
It's everything to do with what was ordered. The writers are not mind readers.
We value the customers of ineedarticles.com and will always credit the cost of an article where it's justified. For the price you pay for articles ineedarticles.com we believe it offers the best combination of price, value and quality.
This is not an article which justifies a credit.