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The Best Spinner 3 / Re: How to request a refund?
« Last post by jacobren on Today at 05:55:23 PM »
thank your comments, could you please tell me know to get the desktop machine, where I can download it?
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Glad you're enjoying it! :)
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I wouldn't do that unless the client understood that they're getting a customized "stock" video. If I were the client thinking I was getting a unique video I'd be upset if I found out it was just a modified stock video.
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Hi Jon,

Thank you for the reply back, right after posting this message here, I did get a reply back from support, who then helped me to get the account working again:) I appreciate the help, and generally support is very fast with my requests, so was a bit concerned, which was why I posted the message. However, this customer is happy again :)  Thanks again!! All the best!!
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Instant Video Wizard / Duplicate Videos on Youtube - is this a problem?
« Last post by al2001 on December 11, 2017, 03:31:33 PM »
Just curious


If i produce a music slide video of same length & music & content but with different client logo & last info slide will that create problems for clients when they upload to their youtube channel?

So is it ok to sell same video to multiple clients with only logo changes?

https://youtu.be/C_-rbuL4lKM

any guidance will be helpful

Alok
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Thanks Jon

Quote
You have two options (if I'm understanding you correctly):

1. Change the text layout to the one that's similar to the Title layout but has a much larger background block (it's towards the bottom of the layout selection list).

2. Make the background of the text transparent in the Edit Slide Properties dialog box. The default transparency is 50%. Just set it to Transparent.

Did try the Text layout you suggested - is better but i can't fully place the text exactly where i would like with the layout i want. The extra line option with full customisation would help us fill such a client request. Have used the transparent background & trying different %'s does work well I must say!!

I look forward to seeing options for Logo and Text with a Centre location too in future - hopefully more people vote on this important feature.

The ability to copy from landscape to portrait & vice versa will be amazing when it comes in!!

Is one cracking video editor i must give praise as every other i've used so far doesn't give as high quality end product like this one does - 720p is fabulous compared to my slide screen recordings which have a lower quality as i don't have an hd monitor. I love the library of pictures, videos, music & animations you've put in. Does wonders when you don't have to hunt all over the place to find what you need. Royalty free music has been my biggest pain to find for videos.

Alok
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Support tickets are generally responded to within 24 hours. How long as it been since you put in the ticket?
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Hi Everyone,

I just tried to log into my best spinner account, and it says my account is inactive?? I paid my subscription earlier
on Oct 5th, 2017, like I do every year without any issues up until now.

In addition, I already put in a ticket to the help desk, along with my transaction ID, etc. So, I am wondering how
long does it typically take for them to get this sorted out, and my account back active?? Can anyone here who has had these issues, kindly let me know how long I should have to wait on this getting fixed for me??

I work a lot with writing etc, and I do use the best spinner from time to time, to help me get the content polished up.

Thanks everyone, hope to hear back soon on this ticket matter.

Best Regards,
Libby
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Quote
Any suggestions for Logo & Text? & how to do both youtube & square versions of video?

Unfortunately you can't just copy your video to a new format (landscape to square). You have to re-create the video. It's significantly more complex than you think to change formats like that. There's a lot of modifications involved to make everything "fit" right. It's on my to-do list but isn't done yet.

Quote
Was thinking of doing an extra last slide with call to action & logo as a compromise. Realising i want 2 lines on same slide one with ph no other with site. Works but text background not covering both lines so looks silly!

You have two options (if I'm understanding you correctly):

1. Change the text layout to the one that's similar to the Title layout but has a much larger background block (it's towards the bottom of the layout selection list).

2. Make the background of the text transparent in the Edit Slide Properties dialog box. The default transparency is 50%. Just set it to Transparent.

Thanks for the other suggestions. Even if enough people requested it so that I got that done, it's unlikely it would be ready on a timeline your client would be happy with. I would try to convince him to go another way.
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