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21
Instant Video Wizard / Re: MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 09:04:59 PM »
Now again retried in Chrome browser too.

Again progress stops at 65% with gear icon keep rotating all the time.

Thanks
22
Instant Video Wizard / Re: MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 08:57:00 PM »
I restarted my PC and cleared cache etc.,

Tried to upload the same mp3 file and it hangs on at 55% now.

I have not opened any browser windows other than IVW.
23
Instant Video Wizard / Re: MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 08:43:27 PM »
Can you please upload it on my pc through Teamviewer?

Thanks
24
Instant Video Wizard / Re: MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 08:40:50 PM »
I have tried now, first firefox now supports it.

But as usual progress hangs on at 77% now. (it stops at random %)

This is the issue for me in Chrome earlier.

Why is it so?

Thanks
25
Oh, and incidentally, I uploaded that same MP3 both in FireFox and Chrome -- and it worked fine in both.
26
I just uploaded that file into the music tab and it worked just fine. I'm off to bed now, but if you could provide any additional information on what exactly you're doing when the error occurs (or create a screen recording, which would be even better), I'd appreciate it.
27
Instant Video Wizard / Re: MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 08:31:51 PM »
First this problem is common. That means same error message dialogue box for any mp3 files.

Anyway here is the link to the mp3 file that I have tried.

https://files.fm/u/kynwvfyu#_

File name = Ticker.mp3

Size = 7 mb

Thanks
28
The FireFox issue should be fixed now.

As to larger music files not being supported, can you provide a link to the specific MP3 you're trying to upload that isn't working? I'm asking because I just tested a 3+ minute MP3 file and it worked just fine.

Thanks!
29
Instant Video Wizard / MP3 Background Music File Upload - Not Supported in Firefox
« Last post by winner on October 15, 2017, 05:35:09 PM »
Hi Jon,

6 days back, I started support ticket in AskJonLeger but still this problem is not solved by your support team. They are very slow in replying. So I am very disappointed.

Here is the problem,

When uploading background music file in mp3 format in firefox browser, it doesn't supported. Here is the error message screenshot

http://prntscr.com/gxvsct

Also attached here that error message in png file format.

In Chrome it is supported (lately I noticed that) but still one problem there also. That is when mp3 file is more than 2 minutes or 3 minutes long, it failed to upload fully, instead it stops at around some percentages say 44% or 81%, and at that point IVW hangs with rotating gear icons.

I hope Jon, you will fix it as early as possible.

btw, I am glad that you have just added today, adobe effects style animations.

Thanks
30
Instant Video Wizard / Re: Does this need to run on Chrome maybe?
« Last post by Meg on October 15, 2017, 01:53:53 PM »
Sam, I use Chrome and did 15 videos before it was even out of beta. I usually start out on something small just to get used to new software. I have a number of videos up on different websites and youtube and even helped my granddaughters make a video for their parents on Facebook. It's good fun and the Facebook page I added a professional video to has greatly increased visits and views and interaction.
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