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21
Instant Video Wizard / Re: Spinning Cogs
« Last post by Jonathan Leger on February 21, 2018, 03:24:52 PM »
You're welcome Jack! Hopefully I can get all of your issues settled (particularly the one you're having when recording -- I have an idea where that one may be coming from and I'm looking into it).
22
Instant Video Wizard / Re: Resizing picture question
« Last post by Jonathan Leger on February 21, 2018, 03:24:12 PM »
Resize the image based on the dimensions of the video you're creating.

For a Landscape video, the size is 1280x720

For a Square video, it's 720x720

For a Facebook header video, it's 840x460

Jon
23
Instant Video Wizard / Re: Save & Close issue
« Last post by Jonathan Leger on February 21, 2018, 03:23:27 PM »
Do you have "Auto-Refresh" unchecked? It's the checkbox on the bottom-left corner of the slide.
24
TextSuite / Re: How do you log in?
« Last post by Jonathan Leger on February 21, 2018, 03:21:46 PM »
I've notified Amin, who manages the help desk, about this thread.
25
Instant Video Wizard / Resizing picture question
« Last post by jb3147 on February 21, 2018, 02:46:37 PM »
When I import a picture the image size is too big for the slide. Is there a resizing feature at all in the program. Even after resizing online it's still too big any ideas anyone?
26
Instant Video Wizard / Re: Spinning Cogs
« Last post by jack1936 on February 21, 2018, 01:52:55 PM »
Thank you, Jon - Your support is really excellent and a pleasure to deal with you. - Jack
27
TextSuite / How do you log in?
« Last post by jb3147 on February 21, 2018, 01:42:34 PM »
I signed up for this product this morning and did not receive any information about logging in or creating an account. I did send in a support ticket with proof of purchase but it's been several hours and no response. Can anyone point me to a place you create the account? Thanks
28
Instant Video Wizard / Save & Close issue
« Last post by martyn01202 on February 21, 2018, 01:21:46 PM »
Since the last update, when I click on Save & Close after editing text, it saves the text in the editor but doesn't display the updated text on the actual slide.

On clicking 'Save & Close' the button highlights but the window doesn't close and the above issue occurs.
29
Instant Video Wizard / Re: Spinning Cogs
« Last post by Jonathan Leger on February 21, 2018, 11:01:38 AM »
And FYI Jack, looking over the error log I can see that the same issue another user reported (meir) was also affecting you quite a bit. That issue is fixed now so you shouldn't bump into again.

I'm looking through the rest now, but that one was the majority of the problems you were facing.
30
Instant Video Wizard / Re: Spinning Cogs
« Last post by Jonathan Leger on February 21, 2018, 10:41:31 AM »
Make sure you you click Save after each recording. Audio recording does not automatically save the video. Rendering the slide does, but not recording audio. So be sure to you click Save.

As for the other issue I'll dig into it.

Sent from my SM-G955U using Tapatalk

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