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91
Instant Video Wizard / Re: Livestreamed video cuts off first 7 to 10 seconds...
« Last post by Jonathan Leger on February 07, 2018, 02:07:39 PM »
You aren't doing anything wrong. I've noticed that sometimes YouTube doesn't record the entire stream (even if the stream runs absolutely fine from start to finish on the Live Event). It doesn't happen often, but it does occasionally.

If it persists as an issue for you and you know you'll be live streaming a lot, add a slide at the beginning of your video and drop one of the countdown video clips into the slide.

To do that, add a slide at the beginning of your video and go to the videos tab. Select "Countdown" from the "Popular Video Background Categories" dropdown list and select one of the 10 second countdowns from there.

That way if YouTube cuts off the first few seconds it will only be cutting off from the countdown.

Make sense?

Jon
92
Instant Video Wizard / Livestreamed video cuts off first 7 to 10 seconds...
« Last post by Tactico on February 07, 2018, 02:02:47 PM »
Hi,

I'm excited. Published my first livestreamed video using IVW.

However, ran into a little bug.

Just watched the recording of the newly livestreamed video.

And the first 7 to 10 seconds or so of the video were cut off.

In other words, the recorded video starts 7 to 10 seconds later than I designed it. And the first 7 to 10 seconds were removed.

Not sure if I'm doing anything wrong...
93
The Best Spinner 3 / Re: Getting Support
« Last post by Amin Motin on February 07, 2018, 01:57:13 PM »
As I suspected, you were replied to immediately. On checking further I can see the email address you used for the ticket got bounced back.

I've sent you a PM with your password.
94
Instant Video Wizard / Re: 7 Time-Saving Suggestions (Feel Free To Ignore)
« Last post by Tactico on February 07, 2018, 01:56:50 PM »
Quote
By the way, I noticed that the current PST time that it shows you (on the Live Stream page) is wrong.

Not sure if it's just me or not. But I think that could cause issues.

It's 7th February, 6:30 am here right now in PST land.

And the IVW live stream page is showing that it's 6th February, 6:30 pm! And giving me that as a default option.

It's good I didn't go with that.

The PST issue should be resolved now.


As to the other suggestions, a few of them are already on my to-do list. Thanks for the suggestions!

Thanks. And you're welcome!
95
The Best Spinner 3 / Re: Getting Support
« Last post by Amin Motin on February 07, 2018, 01:53:00 PM »
Tom,

We have no unanswered tickets about login access, but I'll check the support system for you.
96
The Best Spinner 3 / Re: Getting Support
« Last post by Tom on February 07, 2018, 01:35:35 PM »
I've notified the help desk manager of this thread. He'll be in touch soon.

My apologies for the slow response. Did you check your spam folder for the ticket reply?

Thanks . . . yup, checked the spam
97
The Best Spinner 3 / Re: Getting Support
« Last post by Jonathan Leger on February 07, 2018, 01:26:01 PM »
I've notified the help desk manager of this thread. He'll be in touch soon.

My apologies for the slow response. Did you check your spam folder for the ticket reply?
98
The Best Spinner 3 / Getting Support
« Last post by Tom on February 07, 2018, 01:19:02 PM »
Hello . . . I purchased TBS on Saturday and haven't been able to access yet . . . Placed Support request the same day but still no response. Any suggestions?

Thanks
99
Instant Video Wizard / Re: 7 Time-Saving Suggestions (Feel Free To Ignore)
« Last post by Jonathan Leger on February 07, 2018, 10:35:35 AM »
Quote
By the way, I noticed that the current PST time that it shows you (on the Live Stream page) is wrong.

Not sure if it's just me or not. But I think that could cause issues.

It's 7th February, 6:30 am here right now in PST land.

And the IVW live stream page is showing that it's 6th February, 6:30 pm! And giving me that as a default option.

It's good I didn't go with that.

The PST issue should be resolved now.


As to the other suggestions, a few of them are already on my to-do list. Thanks for the suggestions!
100
Instant Video Wizard / Re: Live Stream Didn't Play Video...
« Last post by susanbridges on February 07, 2018, 08:55:59 AM »
Okay...canceled the original live stream and re-scheduled another one for this morning at 8:30 am PST.

On YouTube it shows it streamed 41 minutes ago here: https://www.youtube.com/results?search_query=Why+Videos+Are+Important+For+Business

However, when you click on the video it shows still waiting for me here: https://www.youtube.com/watch?v=lhoOjhUpUs8

Thoughts?
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