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Failed to retrieve account details

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Failed to retrieve account details
« on: April 20, 2017, 01:31:28 PM »
Bought new proxies ..opened chrome using  one of those  and checked my public ip (working fine ).... created a pinterest account and created a board .

Logged into sm2 ... entered all credentials .. Ip , port , username and password(came with welcome email) .. Everything seems fine ..but Sm2 keeps giving error failed to retrieve account ... Any help please ?? Feeling so desperate .

Online Meg

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Re: Failed to retrieve account details
« Reply #1 on: April 20, 2017, 03:32:37 PM »
Have you replied to Pinterest's email confirming your account WHILE USING YOUR SAME PROXY?
Have you checked the user name Pinterest assigned you (look in the address bar when logged into Pinterest with your proxy)
Have you checked your password. If you have this saved in a spreadsheet, Excel often adds an extra space at the end or beginning. I paste mine into notepad just to check

Offline carlosr

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Re: Failed to retrieve account details
« Reply #2 on: April 20, 2017, 04:29:00 PM »
If using a remote desktop vpn have you whitelisted the remote desktop IP on your proxy provider?

Re: Failed to retrieve account details
« Reply #3 on: April 20, 2017, 08:42:06 PM »
Have you replied to Pinterest's email confirming your account WHILE USING YOUR SAME PROXY?
Have you checked the user name Pinterest assigned you (look in the address bar when logged into Pinterest with your proxy)
Have you checked your password. If you have this saved in a spreadsheet, Excel often adds an extra space at the end or beginning. I paste mine into notepad just to check

Yeah ... account confirmed with same Ip .. Yeah i save my passwords in notepad too ... When It didn't worked I feeded everything manually ...usernameis correct .. without slash or anything . I have no idea what could be the problem

Re: Failed to retrieve account details
« Reply #4 on: April 20, 2017, 08:43:38 PM »
If using a remote desktop vpn have you whitelisted the remote desktop IP on your proxy provider?
No I am not using a vpn .. I have my spare desktop cumputer running 24/7 ..

Online Meg

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Re: Failed to retrieve account details
« Reply #5 on: April 20, 2017, 11:14:38 PM »
I run my accounts on my spare laptop too. My home IP address changes every so often. With my proxy provider, I need to whitelist my home IP address and that's the first thing I check if I see the "error loading details" message.

Re: Failed to retrieve account details
« Reply #6 on: April 21, 2017, 02:14:24 AM »
I run my accounts on my spare laptop too. My home IP address changes every so often. With my proxy provider, I need to whitelist my home IP address and that's the first thing I check if I see the "error loading details" message.

Ahan .. I Hope that is the problem ...Going to contact proxy provider..

Re: Failed to retrieve account details
« Reply #7 on: April 21, 2017, 04:19:34 PM »
easy way is to type whatsmy ip in google and click on one of the results that will tell you your ip then usually in your proxy dashboard there is a part to list your ip to whitelist it