JL Forums

Has Anyone Experienced This...

0 Members and 1 Guest are viewing this topic.

Re: Has Anyone Experienced This...
« Reply #15 on: March 08, 2017, 02:38:00 PM »
Woo-Hoo I got it.  ;D

The file was hidden and after further research I found it.

The re-direct is working perfectly.

Now, if I can keep Pinterest from shutting my ecommerce store down I'm golden.  ;)

Off to load up SM2 with a new account and a new proxy.

Offline Meg

  • *****
  • 7050
  • Freedup to do what you really want
    • View Profile
Re: Has Anyone Experienced This...
« Reply #16 on: March 08, 2017, 02:42:08 PM »
Is it one of those "hidden" files that you have to tell CPanel that you want displayed?

Offline Meg

  • *****
  • 7050
  • Freedup to do what you really want
    • View Profile
Re: Has Anyone Experienced This...
« Reply #17 on: March 08, 2017, 02:42:34 PM »

Re: Has Anyone Experienced This...
« Reply #18 on: March 09, 2017, 06:05:29 AM »
While preparing to execute the redirect to the new domain, I received this email yesterday from Pinterest...

"Hi Susan,

We want to make sure you're happy with our service. If you still need help, respond to this email and we'll take another look.

If you have all of the information you need, please let us know how we did by answering one quick question:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied"

Here was my response...

"Mar 8, 16:56 PST

I'm a bit confused about this email because I haven't received any notification from Pinterest on a ticket I issued on March 2 and another ticket issued on March 6 regarding my ecommerce store: Store.SouthernZoomer.com.

So, after 7 days of no notification I would say I'm not satisfied with support.

I spoke with Shopify regarding the conversion of my ecommerce store: Store.SouthernZoomer.com to SSL, which was on March 1. They indicated I would need to re-pin all of my images since they were aware that the images with non-SSL were not working correctly in Pinterest. The problem is I can't re-pin the images without receiving an error from Pinterest. And, when I click on any of my store images already pinned in Pinterest they are being referenced as spam. My site is not a spam site and many customers have purchased my products from Pinterest.

I would appreciate a resolution to this problem quickly.

Thank you.
~Susan Bridges"

Here is their response...
"Mar 6, 08:04 PST

Hi Susan,

This is an automated response from Pinterest. Reply to this message if the tips below aren't helpful.

We block links if we think they might be spammy or unsafe. To make sure a link doesn't get blocked:
- Check that the link goes directly to the website, not through a URL shortener (like bit.ly) or redirector
- Pin with our official Pin It button http://about.pinterest.com/goodies/

In some cases, we block a website completely. If you think we made a mistake, respond to this message with the following:
1. A link to your website or blog
2. A link to a pin that's showing you the block error

The Pinterest support team"

And, the response to my cc address...

"You are registered as a cc on this help desk request and are receiving email notifications on all updates to the request.
Reply to this email to add a comment to the request.

Zendesk (Pinterest Help)
Mar 8, 17:06 PST

Unfortunately, we're too small to respond individually to every message we receive. Rest assured that a team member will take a look at your request—we frequently make improvements based on what we read in emails like yours.

The Pinterest support team"

Obviously, support is not on their priority list.  ::)

Thinking about how I want to respond...thoughts?

Offline Jonathan Leger

  • *****
  • 8226
  • Here's to your success!
    • View Profile
    • Jonathan Leger's Blog
Re: Has Anyone Experienced This...
« Reply #19 on: March 09, 2017, 06:13:28 AM »
Yeah, we've been through this many times with Pinterest. Sometimes if you just keep replying a human being will eventually respond. It can take a week or two or more sometimes, but if it's very important to you then just keep responding to every email.


Re: Has Anyone Experienced This...
« Reply #20 on: March 10, 2017, 03:44:22 PM »
Well, this is a start...

"Jay (Pinterest Help)
Mar 10, 13:54 PST

Hi Susan,

Thanks for writing in! I'm happy to help you.

Sorry that you are facing an issue with the Buyable Pins.

It looks like you modified your after you were approved for Buyable Pins. Since we pulled all your products from your old domain before it was changed to your new domain, we won't automatically update the links to your existing Pins to your new domain. Instead, we'll bring brand new Pins that link to your new domain to your protected products board, and you'll have to manually delete the old Pins from your profile. Find more info on your protected products board here.

Hope this helps clarify! Please let me know if you have any more questions.