Author Topic: Password reset doesn'T work  (Read 147 times)

0 Members and 1 Guest are viewing this topic.

Offline schmipTopic starter

  • Trade Count: (0)
  • Jr. Member
  • **
  • Thank You
  • -Given: 11
  • -Receive: 1
  • Posts: 59
  • I'm just learning and try to be successful.
    • View Profile
    • Email
Password reset doesn'T work
« on: November 04, 2016, 10:24:08 PM »
Hi,

I've tried to use the software and it tells me that I have given an incorrect password (should be ok because it's saved). Then I've tried to reset my password, but there was no e-mail sent to me with instructions. I have a subscription and last yearly payment was done on 5th July 2016.

Is it because Social Multiplier v2 is released?

Thank you!
Péter

Offline Meg

  • Global Moderator
  • Trade Count: (0)
  • Hero Member
  • *****
  • Thank You
  • -Given: 365
  • -Receive: 90
  • Posts: 6937
  • Freedup to do what you really want
    • View Profile
    • Keep The Fire Lit!
Re: Password reset doesn'T work
« Reply #1 on: November 04, 2016, 11:50:59 PM »
Hi,

I've tried to use the software and it tells me that I have given an incorrect password (should be ok because it's saved). Then I've tried to reset my password, but there was no e-mail sent to me with instructions. I have a subscription and last yearly payment was done on 5th July 2016.

Is it because Social Multiplier v2 is released?

Thank you!
Péter


Hi
Hi,

I've tried to use the software and it tells me that I have given an incorrect password (should be ok because it's saved). Then I've tried to reset my password, but there was no e-mail sent to me with instructions. I have a subscription and last yearly payment was done on 5th July 2016.

Is it because Social Multiplier v2 is released?

Thank you!
Péter

 Peter, you need to download and use Social Multiplier2 now. http://jlforums.com/social-multiplier-2/start-here-download-and-install-social-multiplier-2/

Offline schmipTopic starter

  • Trade Count: (0)
  • Jr. Member
  • **
  • Thank You
  • -Given: 11
  • -Receive: 1
  • Posts: 59
  • I'm just learning and try to be successful.
    • View Profile
    • Email
Re: Password reset doesn'T work
« Reply #2 on: November 06, 2016, 02:24:35 AM »
Peter, you need to download and use Social Multiplier2 now. http://jlforums.com/social-multiplier-2/start-here-download-and-install-social-multiplier-2/


Hi Meg,

Thank you for the quick info! I'm a bit lost.

I didn't know that I must upgrade to SM2... I see that there is no option to buy on the SM2 sales page by now. Where could I upgrade? from other hand... Why I can not use SM1?

Thank you for your help!!
Péter

Offline Meg

  • Global Moderator
  • Trade Count: (0)
  • Hero Member
  • *****
  • Thank You
  • -Given: 365
  • -Receive: 90
  • Posts: 6937
  • Freedup to do what you really want
    • View Profile
    • Keep The Fire Lit!
Re: Password reset doesn'T work
« Reply #3 on: November 06, 2016, 03:23:34 AM »
Peter, you need to download and use Social Multiplier2 now. http://jlforums.com/social-multiplier-2/start-here-download-and-install-social-multiplier-2/


Hi Meg,

Thank you for the quick info! I'm a bit lost.

I didn't know that I must upgrade to SM2... I see that there is no option to buy on the SM2 sales page by now. Where could I upgrade? from other hand... Why I can not use SM1?

Thank you for your help!!
Péter


Hi Peter,
I think if you download SM2 from the link I provided and click on forgot password, you will get in ok. There are some FAQs to read for any problems. And you can always ask helpdesk.
https://askjonleger.desk.com/

Offline schmipTopic starter

  • Trade Count: (0)
  • Jr. Member
  • **
  • Thank You
  • -Given: 11
  • -Receive: 1
  • Posts: 59
  • I'm just learning and try to be successful.
    • View Profile
    • Email
Re: Password reset doesn'T work
« Reply #4 on: November 08, 2016, 10:50:42 AM »
Hi Peter,
I think if you download SM2 from the link I provided and click on forgot password, you will get in ok. There are some FAQs to read for any problems. And you can always ask helpdesk.
https://askjonleger.desk.com/

Thank you Meg! It doesn't work with the password reset. :( I didn't even know that I can simply upgrade (I didn't even hear about the upgrade option). 

I have submitted a ticket to support. Hope to get answer soon!

Thanks,
Péter

Offline Amin Motin

  • Administrator
  • Trade Count: (0)
  • Sr. Member
  • *****
  • Thank You
  • -Given: 2
  • -Receive: 36
  • Posts: 303
    • View Profile
Re: Password reset doesn'T work
« Reply #5 on: November 08, 2016, 12:38:26 PM »
Jon emailed everyone about the new version and the fact the upgrade is free for existing users. He emailed more than once.