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How to request a refund?

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How to request a refund?
« on: July 31, 2017, 02:14:34 PM »
I read at support that " All refunds must be processed by submitting a ticket through the Email Us link. ".
But, where is the "email us link"?   Or what is your e-mail to request the refund?

Offline Meg

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Re: How to request a refund?
« Reply #1 on: July 31, 2017, 02:23:47 PM »
Email help desk, they are the link https://askjonleger.desk.com/

Re: How to request a refund?
« Reply #2 on: December 09, 2017, 06:07:51 PM »
I have the same question, anyone could help this,

only this display in the helpdesk page

PLEASE USE A DESKTOP MACHINE TO SUBMIT A SUPPORT TICKET

Offline Meg

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Re: How to request a refund?
« Reply #3 on: December 10, 2017, 01:11:12 AM »
You can only submit a ticket through a desktop machine. I am on my Tablet at the minute, so I cannot submit a ticket either. When I get on my PC, I will submit a ticket to ask helpdesk staff to check this thread.

Edit:
I have submitted a ticket through the link shown above to ask helpdesk staff to check this thread.
« Last Edit: December 10, 2017, 01:44:17 AM by Meg »

Re: How to request a refund?
« Reply #4 on: December 12, 2017, 05:55:23 PM »
thank your comments, could you please tell me know to get the desktop machine, where I can download it?

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Re: How to request a refund?
« Reply #5 on: December 12, 2017, 11:33:24 PM »
A desktop machine just means a PC, a big computer. It won't work with a phone or tablet but it will work with a desktop computer or a laptop.

Re: How to request a refund?
« Reply #6 on: December 13, 2017, 04:44:43 AM »
I know the reason, my Chrome may block the submission sheet, now it works with IE. Thank you again!!

Offline Meg

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Re: How to request a refund?
« Reply #7 on: December 13, 2017, 11:32:17 AM »
Glad you got it sorted. Thanks for letting us know.