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I can't login Tbs

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I can't login Tbs
« on: March 02, 2016, 03:02:18 PM »
I had bought tbs 3-4 years ago. After a year I bought, I hadn't continued the service.
today I bought again, but I can't login.

paypal email is the same
what should I do?

Offline Meg

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Re: I can't login Tbs
« Reply #1 on: March 02, 2016, 03:18:44 PM »
I had bought tbs 3-4 years ago. After a year I bought, I hadn't continued the service.
today I bought again, but I can't login.

paypal email is the same
what should I do?

You need to contact help desk https://askjonleger.desk.com/

Re: I can't login Tbs
« Reply #2 on: March 03, 2016, 05:33:16 AM »
I did it.
none reply for two days.

I don't understant. why help service is too weak?

Offline MrshunE

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Re: I can't login Tbs
« Reply #3 on: March 03, 2016, 08:57:30 AM »
I got the same problem, but don't receive any information from them. All they tell is You need to contact help desk

Re: I can't login Tbs
« Reply #4 on: March 03, 2016, 10:02:47 AM »
isn't there any moderator here to contact with helpdesk service.

They don't answer.

Re: I can't login Tbs
« Reply #5 on: March 03, 2016, 03:18:54 PM »
My apologies,

We are behind on the helpdesk, but I'll sort out your tbs access as soon as I can.

I'll try to sort it out tonight for you, but it may end up being tomorrow.

When you cancel and then resubscribe there can sometimes be this glitch because of the way the authorization system works.

Re: I can't login Tbs
« Reply #6 on: March 03, 2016, 03:30:35 PM »
Aslanbash,

I just checked your TBS account and it's already active.

You might just need to reset your password.

Your username is your yahoo email address.

You can reset your password by going to this page:    http://thebestspinner.com/password.php

You will be asked to enter your primary Paypal email address.  An email will be sent to you at that address, with a link for you to click.

When you click on that link a new password is then generated for you and you will be shown the password generated by our system. You can't choose your own password, you have to take the one shown.

Re: I can't login Tbs
« Reply #7 on: March 03, 2016, 03:32:17 PM »
Mrshune - your profile email from here doesn't show up in TheBestSpinner.

I'll check for your support ticket and get it resolved for you as quickly as I can, but please bear with me while I do that.