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Last update screwed up my spinner help!!!!

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Last update screwed up my spinner help!!!!
« on: October 02, 2011, 10:28:07 AM »
 ???Every time i install the mandatory update my screen says

unknown software exception (0xc0020001) In application location ox7c812afb

Then I have to click ok..after that it goes into installing but as soon as it does i get Error opening file for writing..... click... abort, retry or ignore. I tried all 3 and none seem to work.. if i retry nothing happens...if i ignore it starts to install but then i keep getting errors as its installing maybe 3-4 errors.. after its finishes i can not even open it .. it just freezes and goes into white mode. I tried uninstalling my old spinner 
re-installing. In uninstalling again restarting installing and still nothing please help!!! Please help ASAP!

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Re: Last update screwed up my spinner help!!!!
« Reply #1 on: October 02, 2011, 10:35:41 AM »
???Every time i install the mandatory update my screen says

unknown software exception (0xc0020001) In application location ox7c812afb

Then I have to click ok..after that it goes into installing but as soon as it does i get Error opening file for writing..... click... abort, retry or ignore. I tried all 3 and none seem to work.. if i retry nothing happens...if i ignore it starts to install but then i keep getting errors as its installing maybe 3-4 errors.. after its finishes i can not even open it .. it just freezes and goes into white mode. I tried uninstalling my old spinner 
re-installing. In uninstalling again restarting installing and still nothing please help!!! Please help ASAP!


Have you tried
1. Uninstall TBS
2. Close computer and reboot
3. download TBS
4. (If using Vista or Win7 use "Run as Adminstrator at every possible point) Reinstall
If this doesn't work, contact help desk http://askjonleger.com/support/

Re: Last update screwed up my spinner help!!!!
« Reply #2 on: October 02, 2011, 11:54:12 AM »
meg did you even read what i wrote??????

i'll write it again
I tried uninstalling my old spinner  re-installing. In uninstalling again restarting installing and still nothing

Offline Meg

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Re: Last update screwed up my spinner help!!!!
« Reply #3 on: October 02, 2011, 12:41:33 PM »
meg did you even read what i wrote??????

i'll write it again
I tried uninstalling my old spinner  re-installing. In uninstalling again restarting installing and still nothing


Then you need to contact help desk. http://askjonleger.com/support/

Re: Last update screwed up my spinner help!!!!
« Reply #4 on: October 02, 2011, 09:00:19 PM »
its been hours sense I asked for help! You know john I do sell your product and one of the question I always get asked is how is there customer support? Not good right now not good at all.  >:(

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Re: Last update screwed up my spinner help!!!!
« Reply #5 on: October 02, 2011, 11:38:41 PM »
its been hours sense I asked for help! You know john I do sell your product and one of the question I always get asked is how is there customer support? Not good right now not good at all.  >:(


Have you submitted a ticket to help desk? This is a user forum. You need help desk and you have to submit a ticket for that. http://askjonleger.com/support/