JL Forums

Content Creation => The Best Spinner 3 => Topic started by: BillyBoy on September 07, 2016, 02:10:42 PM

Title: My TBS shows strange chars
Post by: BillyBoy on September 07, 2016, 02:10:42 PM
Look here:

(http://i.imgur.com/CjT8So8.jpg)

What can I do?
Title: Re: My TBS shows strange chars
Post by: Meg on September 08, 2016, 12:12:46 AM
Look here:



What can I do?

Did you copy and paste from a website? You need to turn the text into plain text. What is copied from a website maybe encoded like you see in the image. The browser can read it but a plain text editor cannot. It looks like it is written in the font wingdings
Title: Re: My TBS shows strange chars
Post by: BillyBoy on September 14, 2016, 08:16:47 PM
It's the same thing if I type or O copy/paste from somewhere else .. still having this issue
Title: Re: My TBS shows strange chars
Post by: Meg on September 14, 2016, 09:52:38 PM
It's the same thing if I type or O copy/paste from somewhere else .. still having this issue

Contact help desk https://askjonleger.desk.com/
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 08, 2016, 04:09:54 AM
2 months later, opened 2 tickets on https://askjonleger.desk.com/ and still no answer. Still having the same problem!

Could anyone help ?
Title: Re: My TBS shows strange chars
Post by: Amin Motin on November 08, 2016, 04:59:32 AM
I don't know why you're getting those weird characters.

Assuming your operating system language is set to English then the normal system font should be in use.

If you copy and paste those weird characters from the TheBestSpinner window into something like Notepad, do they get converted into normal text?
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 09, 2016, 05:27:22 PM
Yes, my operating system language is set to English and yes, if I copy from TBS into notepad they get converted into normal text.
Title: Re: My TBS shows strange chars
Post by: Meg on November 09, 2016, 11:16:23 PM
Yes, my operating system language is set to English and yes, if I copy from TBS into notepad they get converted into normal text.
Did you check what font is showing in the settings and options tab? I can't tell from the screenshot above.
Title: Re: My TBS shows strange chars
Post by: hellobryan on December 06, 2016, 04:44:08 PM
I am having the same problem as the original post author. However, after reading this thread I discovered there are no fonts  in the drop down list to select. How do I install fonts so I can select a font? Should the application come with a default font? Please help. 
Title: Re: My TBS shows strange chars
Post by: Meg on December 07, 2016, 05:06:23 AM
I am having the same problem as the original post author. However, after reading this thread I discovered there are no fonts  in the drop down list to select. How do I install fonts so I can select a font? Should the application come with a default font? Please help.


I checked my own TBS and there is no longer any font showing there. But I can still use TBS OK. It must be using the system font. Here is a screencapture
http://www.screencast.com/t/18ieDzkt4 (http://www.screencast.com/t/18ieDzkt4)

I wonder whether your copy of TBS has got corrupted? You could try uninstalling, restarting your computer (to get rid of any lingering glitches) then download and install a fresh copy. It's pretty simple, as long as you have your password saved. The TBS download is at the top of this forum. http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283 (http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283)
Title: Re: My TBS shows strange chars
Post by: hellobryan on December 10, 2016, 09:28:48 PM
I am having the same problem as the original post author. However, after reading this thread I discovered there are no fonts  in the drop down list to select. How do I install fonts so I can select a font? Should the application come with a default font? Please help.


I checked my own TBS and there is no longer any font showing there. But I can still use TBS OK. It must be using the system font. Here is a screencapture
[url]http://www.screencast.com/t/18ieDzkt4[/url] ([url]http://www.screencast.com/t/18ieDzkt4[/url])

I wonder whether your copy of TBS has got corrupted? You could try uninstalling, restarting your computer (to get rid of any lingering glitches) then download and install a fresh copy. It's pretty simple, as long as you have your password saved. The TBS download is at the top of this forum. [url]http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283[/url] ([url]http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283[/url])


Thanks Meg! I uninstalled and re-installed and the problem resolved itself. Cheers!
Title: Re: My TBS shows strange chars
Post by: Meg on December 11, 2016, 01:16:38 AM
I am having the same problem as the original post author. However, after reading this thread I discovered there are no fonts  in the drop down list to select. How do I install fonts so I can select a font? Should the application come with a default font? Please help.


I checked my own TBS and there is no longer any font showing there. But I can still use TBS OK. It must be using the system font. Here is a screencapture
[url]http://www.screencast.com/t/18ieDzkt4[/url] ([url]http://www.screencast.com/t/18ieDzkt4[/url])

I wonder whether your copy of TBS has got corrupted? You could try uninstalling, restarting your computer (to get rid of any lingering glitches) then download and install a fresh copy. It's pretty simple, as long as you have your password saved. The TBS download is at the top of this forum. [url]http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283[/url] ([url]http://jlforums.com/tbs-version-3-beta/tbs3-download-location-and-current-videos/msg35283/#msg35283[/url])


Thanks Meg! I uninstalled and re-installed and the problem resolved itself. Cheers!



Great, that's good to know. Thanks for letting us know.
Title: Re: My TBS shows strange chars
Post by: BillyBoy on October 30, 2017, 05:40:02 AM
I'm still having this issue - I have stopped using TBS for a while because of this but I really need it back. I tried uninstalling and installing it back but without success. My opinion is that I have overwritten the font that TBS is using but I don't know which one is it to get it back so I need your help.

Thank you!
Title: Re: My TBS shows strange chars
Post by: Meg on October 30, 2017, 02:56:48 PM
Quote
I'm still having this issue - I have stopped using TBS for a while because of this but I really need it back. I tried uninstalling and installing it back but without success. My opinion is that I have overwritten the font that TBS is using but I don't know which one is it to get it back so I need your help.
To fully uninstall, you need to close the computer and then reboot before downloading the fresh copy of TBS, hopefully that should reinstall your font. If not, contact helpdesk. https://askjonleger.desk.com/
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 01, 2017, 03:57:32 PM
Uninstalled. Restarted. Downloaded. Installed. Same!
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 01, 2017, 04:01:49 PM
+ Notified askjonleger.desk.com a few days ago - Still no answer!

 :(
Title: Re: My TBS shows strange chars
Post by: Meg on November 02, 2017, 01:53:00 AM
Have you tried downloading it onto a different computer? Alternatively when you download the fresh copy, try saving it to a different folder. Maybe something of the "old" download is sticking around. I have found that happen previously. Helpdesk is https://askjonleger.desk.com/
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 05, 2017, 02:03:31 AM
Installed TBS on a different computer and it works as it should (the weird chars disappeared) so it has to do with my computer's fonts. All I need to know right now is what fond is TBS using so I can reinstall that font.

https://askjonleger.desk.com/ doesn't seem to care about my requests as he never replied back to any of my requests
Title: Re: My TBS shows strange chars
Post by: Meg on November 05, 2017, 02:58:23 PM
When I open my version of TBS (which works) no font is shown in the box where it used to be. From memory, I think it was system or courier but not sure. I wonder if downloading TBS2 (which is still available but has been superseded by TBS3) might do the trick. Never tried doing this.
Title: Re: My TBS shows strange chars
Post by: BillyBoy on November 20, 2017, 07:25:42 AM
Following this thread here: https://superuser.com/questions/1269882/windows-10-how-to-find-what-font-is-used-by-a-certain-program I was able to identify the font used by TBS as segoeui.ttf and reinstalling that font was enough to have the software back and running.

This thread is now solved.

Thank you!
Title: Re: My TBS shows strange chars
Post by: Meg on November 20, 2017, 07:56:48 AM
That's great. Thanks for letting us know how you solved this.