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Unable to login and password reset not working

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Unable to login and password reset not working
« on: March 04, 2016, 07:28:52 AM »
I am new user who needs access asap please. Have submitted support ticket.

On Win 7 64

Get invalid username/password when logging in.

This is the second time I bought the SW and have uninstalled reinstalled etc. Had similar problem first time and got refund and tried again.

Have much work to do and like the features on TBS, need access today please.

Offline andrewwilson

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Re: Unable to login and password reset not working
« Reply #1 on: March 04, 2016, 08:03:19 AM »
Helpdesk will sort you out. We customers can't do anything.

Re: Unable to login and password reset not working
« Reply #2 on: March 04, 2016, 08:09:02 AM »
no success so far.

Offline Jonathan Leger

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Re: Unable to login and password reset not working
« Reply #3 on: March 08, 2016, 11:28:36 AM »
Try manually logging in from the Web tab and then run a schedule.

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