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Using TBS within SEnuke: shows 'Tha account you are using is inactive'.

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I'm using TBS within the 'Lite' version of SEnuke. Using the login that I normally use.

But, when I Click 'Auto-generate spinner variations' to spin the article, I get a message box saying: 'Tha account you are using is inactive'.

Yet, I am able to use TBS no problem, from my Desktop.


Any help would be appreciated.

Offline Meg

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Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #1 on: October 06, 2010, 02:37:56 PM »
I'm using TBS within the 'Lite' version of SEnuke. Using the login that I normally use.

But, when I Click 'Auto-generate spinner variations' to spin the article, I get a message box saying: 'Tha account you are using is inactive'.

Yet, I am able to use TBS no problem, from my Desktop.


Any help would be appreciated.


You may be better asking the help desk. http://www.askjonleger.com/

Offline Jonathan Leger

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Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #2 on: October 06, 2010, 08:34:03 PM »
Did you cancel your subscription?  Only live, active subscriptions can use the API (which SE Nuke uses).  You can still use the desktop TBS for your full year, but not any tools requiring the API.

Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #3 on: November 05, 2010, 08:55:15 PM »
I am having the same problem with SEnuke.  I see from Jons reply that the subscription must be active.  I did cancel my subscription because I forget about them and then get unpleasant surprises.

I purchased TBS recently and still have over 10 months left, so now what?  How do I re-instate the subscription or get TBS to work with SEnuke?

I would REALLY appreciate any help with this issue.

Thank

Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #4 on: December 23, 2010, 08:48:02 AM »
it's a shame, paypal cancel my subscription and i gonna be penalize.

i paid for one year and i can't use my TBS with senuke.

my tbs didn't work on my desktop and senuke.

i want a full reactivation.

if you can't refund me because it's a shame to use people like that.

Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #5 on: September 05, 2012, 12:55:52 PM »
I made a search for inactive tbs account and got some hits to this "issue", I'm surprised that the only reply moderators would give is to contact the help desk. I am really unhappy with this and seeing that this post is already 2 years old I might also not get any fix for this problem. I paid in full now why do I have to purchase your product again? I can't even use or open the application to spin content if I don't have an internet connection? what good is that? You need to have internet connection to use this??? I am really infuriated!

Offline Meg

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Re: Using TBS within SEnuke: shows 'Tha account you are using is inactive'.
« Reply #6 on: September 05, 2012, 01:21:12 PM »
I made a search for inactive tbs account and got some hits to this "issue", I'm surprised that the only reply moderators would give is to contact the help desk. I am really unhappy with this and seeing that this post is already 2 years old I might also not get any fix for this problem. I paid in full now why do I have to purchase your product again? I can't even use or open the application to spin content if I don't have an internet connection? what good is that? You need to have internet connection to use this??? I am really infuriated!

TBS is an ANNUAL payment